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Networking Events

May 2012

CCMA May Network Forum - Operational and Service Excellence hosted by Bank of Ireland

24/05/2012 | Arena, Whitestown Way, Tallaght, Dublin 24.

More Info | Book Now

Social Media

Can Care Agents Sell?

Annette Hickey, Head of Customer Operations for Vodafone and Board...

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Awards

The 2011 Irish Contact Centre and Shared Services Awards will take place on Saturday 19th November in the Burlington Hotel Dublin.

Application pack now available for download

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Sponsors

Platinum

Plantronics

Gold

eGain Wren Data

Silver

All N One Capstone Landmark Sage VHI Vodafone
 
Become a Sponsor

Corporate Members Include:

  • 11 8 90
  • 3
  • Abbott Ireland
  • Abtran
  • Accenture
  • Aer Lingus
  • AIB Bank
  • Airtricity
  • All n One Ltd
  • Amplio Virtus Ltd.
  • Arise Europe
  • Atos IT Solutions & Services Ltd.
  • AXA
  • AXA-Assistance
  • Bank of America
  • Bank of Ireland
  • Blizzard
  • Bord Gáis Energy
  • Bord Gáis Networks
  • BT
  • Call Management
  • Calor Gas
  • Campus Oil
  • Capita
  • Capstone Intelligent Solutions Ltd
  • CCMA
  • CDC Software
  • Chill Insurance
  • Commission for Communications Regulation (ComReg)
  • Concentrix
  • Conduit Ltd
  • Cook Ire.
  • CPL Managed Services
  • CPM
  • Cronin Marketing Communications
  • Cuisine De France
  • Cunningham Lindsey Ireland
  • DELL
  • Deloitte
  • DHL
  • Diageo Ire.
  • Distinct Consulting
  • DPD Ireland
  • Easytrip
  • eGain
  • Eircom
  • Eircom Phonewatch
  • Eishtec
  • Enterasys Networks
  • Enterasys Networks Distribution Ltd
  • Europ-Assistance
  • Evolve
  • Experian QAS
  • FBD Insurance Plc
  • Fexco
  • Friends First
  • Gift Voucher Shop
  • Gilt Groupe Ireland
  • Global Taxis
  • Greenstar
  • Hertz
  • IDA Ireland
  • IFA Telecom
  • Intellicom
  • Irish Life & Permanent
  • IT Solutions Ltd
  • Kaptec
  • KBC Bank Ireland
  • Ladbrokes Ireland Ltd.
  • Landmark Information Group
  • LBM Direct Marketing Ltd
  • Liberty Insurance
  • Lifes2good
  • McAfee Ireland Ltd
  • Meteor
  • Motiv8
  • Netwatch
  • New Ireland Assurance
  • NRC
  • O2
  • One Direct
  • OSG Outsource Services Group
  • paddypower.com
  • PayPal
  • Plantronics
  • Pramerica Systems Ireland Ltd.
  • Quinn-healthcare
  • Reed Specialist Recruitment
  • Sage
  • Sentient Solutions Ltd.
  • Service Source
  • SGS
  • Siemens
  • Sierra
  • SouthWestern
  • Sporting Bet
  • Sykes
  • The Gift Voucher Shop
  • Tote Ireland Limited
  • Totterdell Communications
  • TrendMicro
  • UniPhar Group
  • UPC
  • VHI Healthcare
  • Vodafone
  • VoxPro
  • W5
  • Wren Data
  • Xerox
  • Yahoo
  • Zevas
  • Zurich
  • Zynga Game Ireland
Join CCMA
 

Benchmarking

CCMA Ireland Ltd in association with Enterprise Ireland and the IDA have commissioned Amárach Research to undertake a study of the Irish Contact Centre, BPO and Shared Services Industry.

More Info

Training

CCMA Skillnet funding for training, education and development programmes.

A full schedule of training programmes and details of how to avail of Skillnet funding are available for download.

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Industry Vacancies

Senior Team Leader HR Employee Care Centre - Hertz

This position has direct responsibility for day to day HR Employee Care Centre activities and processes as they relate to case ...

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