2008 Winners

Best Training Programme

Winner
UPC

Highly commended
Rigney Dolphin

Shortlisted
AOL Broadband
Open24
Rigney Dolphin
UPC

Best Customer Service Delivery

Winner
Irish Life

Highly commended
Open24

Shortlisted
Call 11890
Dell
HCL
Irish Life
Open 24

Best Telemarketing Campaign

Winner
Vhi Healthcare

Shortlisted
Double LM Ireland Ltd
Vhi Healthcare

Outsource Partner of the Year

Winner
Capita

Highly commended
Rigney Dolphin

Shortlisted
Capita
HCL (Independent Newspapers)
Rigney Dolphin

International Shared Services Centre of the Year

Winner
Accenture

Shortlisted
Accenture
Capita Life & Pensions

Best Small or Growing Contact Centre

Winner
Greenstar

Highly commended
VoxPro

Shortlisted
Greenstar
Vhi Gweedore
VoxPro

Best Technical Support Centre/Helpdesk

Winner
O2

Highly commended
UPC

Shortlisted
O2
Pramerica
Sage
UPC

Contact Centre Agent of the Year

Winner
Cathriona Kennedy - Friends First

Highly commended
Esther Osigwe - eircom
Robert Gallagher - Sage

Shortlist
Cathriona Kennedy - Friends First
Des Bartley - Open24
Esther Osigwe - eircom
Marguerite Connery - Vhi Healthcare
Marian Martnett - O2
Robert Gallagher – Sage

Contact Centre Team Leader of the Year

Winner
Marie O’Donoghue - Meteor

Highly commended
Fergus O’Dwyer - O2
Pauline Doyle - eircom

Shortlist

David Judge - Conduit
Fergus O’Dwyer - O2
Gillian Kiely - ESB
Marie O’Donoghue - Meteor
Pauline Doyle - eircom
Pauline Meaney - Vhi Healthcare

Contact Centre Manager of the Year

Winner
Eoin O’Sullivan - O2

Shortlist

Eoin O’Sullivan - O2
Seamus Osborne - Vhi Healthcare

Best New Product or Service

Winner
All N One

Highly commended
Sage

Shortlist
All N One
Sage
Conduit 2-Way-SMS

Best Contact Centre Supplier

Winner
Avaya

Highly commended
School of Sales

Shortlist
Avaya
Plantronics
School of Sales

Best Use of Technology

Winner
UPC

Highly commended
Meteor

Shortlist
Conduit 2-Way-SMS
Meteor
Paddy Power
UPC

Contact Centre of the Year

Winner
Telefonica O2 Ireland

Highly commended
Eircom

Shortlist
Eircom
Telefonica O2 Ireland
Open24
Meteor

Commendation on Commitment to Ability

Winner
Conduit

Shortlist

ESB
Conduit