Monthly Archives: July 2013
The changing face of Contact Centres: Social Media Is Transforming Customer Service
This blog post was posted by one of the CCMA…
Only 18% of employees trust their leaders!
Maurice Whelan, Managing Director of Unleash Potential examines the impact…
Launch of 2013 Irish Contact Centre & Shared Services Awards
2013 Irish Contact Centre & Shared Services Awards The 2013…