CCMA Leadership Summit 2017 – CX 2020 Digital, AI and Wellbeing

The CCMA annual conference will take place on Thursday 25th May in Killashee House Hotel, Naas, Co. Kildare.

gerry-duffy-keynote-speakerThis year our annual industry gathering will see leading national and international speakers sharing their experience and thoughts on Customer Experience in 2017 and beyond.  We have a fantastic line up of speakers who will address a range of topics including current challenges and trends in our sector. Presentations will include:

Presentation Speaker
New Rules, New Engagement. Keynote Speaker – Gerry Duffy, Author of The Goal Getter.
The Economics of Experience: how better CX leads to better Business Results (but sometimes doesn’t…) Gerard O’Neill, Chairman Amarach Research.
The Wayfair Story, EU Sales & Service & CX Strategies. Renate Kohlmann, Director EU Sales & Service Wayfair.
Global Trends & Busy Fools …. what’s going to make a difference to CX. Les Bayne, Managing Director Accenture.
CX for Millennials – What Should we Do? Clare Tibotts, Head of Marketing & Insides Sales, Plantronics.
Mind The Gap Len Mason, Digital Experience Strategy Lead, Oracle.
Wellness – Why it is so important? Dr. Ui May Tan, Health & Wellbeing Clinical Lead, Vhi Healthcare.
Digital Relationship Management. Fergal Coburn, Head of Digital Products & Payments, AIB.
Delivering CX Through your People – A Practical Guide. Cormac Murphy, Managing Director, Ennovate Consulting.

Collette-Fitzpatrick TV PresenterMC for the day will be Eoghan McDermott of The Communications Clinic. The cost per delegate for CCMA members is €199. Cost per delegate for non members is €229. If you would like to book a place at this event, please click on the button below.   register-for-event

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