The CCMA Annual Conference will take place on Thursday 24th May in Killashee House Hotel, Naas, Co. Kildare.
This year we will discuss CX Transformation in the Digital Era and Achieving Employee Engagement. and we’re delighted to announce Daryn Mason, CX Thought Leader and Blogger, as our keynote speaker. Here is a sneak peek of Daryn’s content.
Digital Transformation and the Laws of PhysiCX
You can’t change the Laws of Physics and Customer Experience (CX) laws are no different. In his exploration of this analogy, Daryn Mason looks at how the Laws of PhysiCX and Digital Transformation are inextricably linked. He’ll expose how the unrelenting pace of innovation is both helping and hindering our efforts to improve the customer experience.
As we understand more about CX and Digital Transformation, Daryn reveals the new laws that are emerging, from the collapsing universe of Marketing, Sales and Service, to the future trajectory of CX (and why it’s not what you might think!)
Knowing the laws is one thing, but how can you exploit them? New technologies are emerging all the time, but are they the answer to better customer experience? Daryn shares his top three strategies for CX transformation.
Finally, Daryn discusses the most important “C” word of all – and it’s not “customer”.
We welcome an impressive group of senior industry executives to our discussion as well. Visit our event page for the full list.
MC for the day will be Eoghan McDermott of The Communications Clinic. The cost per delegate for CCMA members is €199. Cost per delegate for non-members is €249. If you would like to book a place at this event, please click on the button below.