Author Archives: Dorothy O'Byrne

CCMA CX Summit 2018 Announcement

The CCMA Annual Conference will take place on Thursday 24th…

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Remote Working is Transforming the Contact Centre Industry

Sue Marshall, CEO of ABodoo, will take to the podium with…

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Welcoming our new CCMA Board in 2018

The CCMA Ireland Ltd. AGM took place on Wednesday, 30th…

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BT’s Digital Customer Insights Report

Joseph Walsh, Commercial and Marketing, BT Communications Ireland Ltd., sponsors of…

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Happy Christmas from CCMA

CCMA Ireland donated over 4,000 euros to Childline on behalf…

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Chatbots and AI are Here to Stay

Our CCMA Silver sponsor, Webio, is hosting a webinar Friday, December…

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Three Tips to Help You With Cloud Migration

Enda Kenneally, VP of Sales and Business Development with CCMA…

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Highlights from the Irish Customer Contact and Shared Services Awards 2017

Amazing night of fun and success! Congratulations to all the…

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Countdown to 2017 Irish Customer Contact & Shared Services Awards

The big night will soon be here! CCMA’s biggest industry…

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2017 CCMA Awards Streamed Live

Awards ceremony streamed live… We are delighted to announce that…

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