Author Archives: Dorothy O'Byrne

CCMA Annual Conference 2012 – only two weeks to go!

Posted on May 3, 2012 by Dorothy O'Byrne

Dr Nicola Millard BT Futurologist Keynote Speaker The CCMA annual…

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Deadly Combinations for creating high performance teams

Posted on April 20, 2012 by Dorothy O'Byrne

Competitive advantage through People Guest post by Dermot Maguire VHI…

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CCMA Annual Conference Wednesday 16th May Carton House

Posted on April 16, 2012 by Dorothy O'Byrne

Focusing on the Future – Driving Innovation and Creating Opportunities…

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Jobs Fair Highlights Vibrancy of Contact Centre Industry in Ireland

Posted on April 2, 2012 by Dorothy O'Byrne

Over 600 jobs on offer at industry fair As you…

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10 days to go to Industry Jobs Fair 27th March Burlington Hotel

Posted on March 16, 2012 by Dorothy O'Byrne

300 Customer Service Vacancies  We have just 10 days to…

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Contact Centre & Outsourcing Industry Jobs Fair 2012

Posted on March 8, 2012 by Dorothy O'Byrne

Job Opportunities with leading Customer Service Organisations CCMA Ireland  is…

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Measuring Customer Effort – the only true measure of Customer Loyalty?

Posted on March 5, 2012 by Dorothy O'Byrne

Quality Measurement of Customer Effort – A Bord Gais Networks…

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Learn from Xerox – International Shared Services Centre of the Year 2011

Posted on February 17, 2012 by Dorothy O'Byrne

Visit to Xerox Managed Print Services Global Delivery Centre Thursday…

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Clouds, Crowds and Autonomous Customers

Posted on February 1, 2012 by Dorothy O'Byrne

Doing Business as Unusual in 2012 On 11th January BT…

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February Network Forum “New World of Work”

Posted on January 27, 2012 by Dorothy O'Byrne

Our February Network Forum takes place next Thursday 2nd February….

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