CCMA Ireland - Contact Centre Management Association

The CCMA is the leading industry association for the promotion and development of the contact centre industry in Ireland.

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Author Archives: guest-blogger

Can Care Agents Sell?

Posted on May 10, 2012 by guest-blogger

Annette Hickey, Head of Customer Operations for Vodafone and Board…

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Posted in Talent Management | Tagged High performance Teams, Superior People Management practices, Training and Development | Leave a comment

Addressing the Skills Gap in your organisation

Posted on February 29, 2012 by guest-blogger

How many times have you looked at the skill set…

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Posted in CCMA Network Forum, Human Resources, Talent Management | Tagged e-learning, Skills Gap, Training and Development | Leave a comment

The New World of Work – A Microsoft and Plantronics Perspective

Posted on February 13, 2012 by guest-blogger

At our recent event jointly hosted by Plantronics and Microsoft,…

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Posted in CCMA Network Forum, Sponsored Event | Tagged CCMA Sponsored Event, CCMA Videos, Microsoft, New World of Work, Plantronics | 1 Comment
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CCMA Ireland Ltd. P.O. Box 1016, An Post Mail Centre, Blessington Road, Naas, Co. Kildare

Phone: 1850 35 35 95 | Intl: +(353) 87 225 6055 | Fax: +(353) 01 2938957 | E-mail: info@ccma.ie