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Category Archives: CCMA Annual Conference
Are your customers contacting you online?
Build it and they will come… Unfortunately don’t build it…
Posted in CCMA Annual Conference, Customer Experience, Social Media
Tagged contact centre, Customer Service, omni-channel, online
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Learnings from the CCMA Annual Conference 2012
Over 150 delegates attend CCMA Annual Conference The CCMA Annual…
CCMA Annual Conference 2012 – only two weeks to go!
Dr Nicola Millard BT Futurologist Keynote Speaker The CCMA annual…
Posted in CCMA Annual Conference, Social Media, Technology
Tagged BT, CCMA Annual Conference, Customer Effort
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CCMA Annual Conference Wednesday 16th May Carton House
Focusing on the Future – Driving Innovation and Creating Opportunities…
Posted in CCMA Annual Conference, Customer Experience
Tagged CCMA Annual Conference, CCMA Ireland
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