Category Archives: CCMA Network Forum

Contact Centres get Personal

Posted on September 12, 2012 by guest-blogger

Kim Robertson, Management Consultant at BT Ireland, tackles the issue…

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Measuring Customer Effort – the only true measure of Customer Loyalty?

Posted on March 5, 2012 by Dorothy O'Byrne

Quality Measurement of Customer Effort – A Bord Gais Networks…

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Addressing the Skills Gap in your organisation

Posted on February 29, 2012 by guest-blogger

How many times have you looked at the skill set…

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Learn from Xerox – International Shared Services Centre of the Year 2011

Posted on February 17, 2012 by Dorothy O'Byrne

Visit to Xerox Managed Print Services Global Delivery Centre Thursday…

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The New World of Work – A Microsoft and Plantronics Perspective

Posted on February 13, 2012 by guest-blogger

At our recent event jointly hosted by Plantronics and Microsoft,…

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February Network Forum “New World of Work”

Posted on January 27, 2012 by Dorothy O'Byrne

Our February Network Forum takes place next Thursday 2nd February….

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CCMA February Network Forum – Date for your diary

Posted on January 16, 2012 by Dorothy O'Byrne

The New World of Work – hosted by Microsoft and…

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