>Category Archives: Customer Experience

CCMA Leadership Summit 2017-Review

Round up from the CCMA 2017 leadership Summit What a…

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CCMA Leadership Summit 2017 – CX 2020 Digital, AI and Wellbeing

The CCMA annual conference will take place on Thursday 25th…

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Delivering great customer experience

Delivering great customer experience – it’s an inside job! Susan…

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BT Customer Engagement 2016 in association with CCMA

Susan Ní Dhubhlaoich, Director of Ajna Marketing Zone, reviews the…

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Your Voice Matters: Make the Connection

Maria Tecce, Confident Speak, highlights three takeaways from her presentation…

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CCMA Customer Experience Conference Streamed Live

CCMA Customer Experience Leadership Summit live From Killashee House… We…

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CCMA Leadership Summit 2015 – streamed live

Live Streaming of CCMA BT Sponsored Customer Experience Leadership Summit…

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CCMA Customer Experience Leadership Summit 2015

The CCMA annual conference will take place on Thursday 14th…

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CCMA Customer Experience Leadership Summit 2014

The CCMA annual conference will take place on Thursday 22nd…

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Speech recognition to replace humans!

I am sorry could you please repeat? David Cooper from…

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