>Category Archives: Customer Experience

Delivering great customer experience

Delivering great customer experience – it’s an inside job! Susan…

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BT Customer Engagement 2016 in association with CCMA

Susan Ní Dhubhlaoich, Director of Ajna Marketing Zone, reviews the…

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Your Voice Matters: Make the Connection

Maria Tecce, Confident Speak, highlights three takeaways from her presentation…

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CCMA Customer Experience Conference Streamed Live

CCMA Customer Experience Leadership Summit live From Killashee House… We…

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CCMA Leadership Summit 2015 – streamed live

Live Streaming of CCMA BT Sponsored Customer Experience Leadership Summit…

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CCMA Customer Experience Leadership Summit 2015

The CCMA annual conference will take place on Thursday 14th…

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CCMA Customer Experience Leadership Summit 2014

The CCMA annual conference will take place on Thursday 22nd…

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Speech recognition to replace humans!

I am sorry could you please repeat? David Cooper from…

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The challenge of the Omni-Channel – delighting your customers where they value it.

Cormac Farrelly, Digital Marketing Consultant with WSI, explores the State…

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Why you Cannot Afford to Ignore Quality Management

Anna Byrne from Scorebuddy, illustrates how best to set up…

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