>Category Archives: Customer Experience
CCMA Leadership Summit 2017-Review
Round up from the CCMA 2017 leadership Summit What a…
CCMA Leadership Summit 2017 – CX 2020 Digital, AI and Wellbeing
The CCMA annual conference will take place on Thursday 25th…
Delivering great customer experience
Delivering great customer experience – it’s an inside job! Susan…
BT Customer Engagement 2016 in association with CCMA
Susan Ní Dhubhlaoich, Director of Ajna Marketing Zone, reviews the…
Your Voice Matters: Make the Connection
Maria Tecce, Confident Speak, highlights three takeaways from her presentation…
CCMA Customer Experience Conference Streamed Live
CCMA Customer Experience Leadership Summit live From Killashee House… We…
CCMA Leadership Summit 2015 – streamed live
Live Streaming of CCMA BT Sponsored Customer Experience Leadership Summit…
CCMA Customer Experience Leadership Summit 2015
The CCMA annual conference will take place on Thursday 14th…
CCMA Customer Experience Leadership Summit 2014
The CCMA annual conference will take place on Thursday 22nd…
Speech recognition to replace humans!
I am sorry could you please repeat? David Cooper from…
Posted in Customer Experience, Technology
Tagged Customer Service, omni-channel, speec recognition, technology
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