>Category Archives: Research

BT’s Digital Customer Insights Report

Joseph Walsh, Commercial and Marketing, BT Communications Ireland Ltd., sponsors of…

Posted in Research | Tagged , | Leave a comment

CCMA Ireland Launch Results of Talent Management Survey

Ireland continues to be ‘global hub’ for customer services The…

Posted in Research, Talent Management | Tagged , | Leave a comment

CCMA Ireland Launch 2014 Industry Report

Irish Contact Centre Industry Continues to Grow at Significant Pace…

Posted in News, Research | Tagged , , | Leave a comment