>Category Archives: Social Media

CCMA Customer Experience Leadership Summit 2015

The CCMA annual conference will take place on Thursday 14th…

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CCMA Customer Experience Leadership Summit 2014

The CCMA annual conference will take place on Thursday 22nd…

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The challenge of the Omni-Channel – delighting your customers where they value it.

Cormac Farrelly, Digital Marketing Consultant with WSI, explores the State…

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Why you Cannot Afford to Ignore Quality Management

Anna Byrne from Scorebuddy, illustrates how best to set up…

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4 Tips for Proactive Social Customer Care

This blog was posted by a member of our CCMA…

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The changing face of Contact Centres: Social Media Is Transforming Customer Service

This blog post was posted by one of the CCMA…

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How to Turn a Complaint into Good PR

This article was originally posted on concentrix.com/blog by Andrea McGowan….

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Are your customers contacting you online?

Build it and they will come… Unfortunately don’t build it…

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Customer Service in 2012

Bad Service! Do Customers or Organisations really care any more?…

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Learnings from the CCMA Annual Conference 2012

Over 150 delegates attend CCMA Annual Conference The CCMA Annual…

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