>Category Archives: Sponsored Event

Drive Fast and Efficient Digital Self-Service Across Your Enterprise

Learn How Intelligent Knowledge Management Helps. Technology and Innovation leaders…

Posted in Sponsored Event | Tagged , , | Leave a comment

Build a Contact Centre in Only 2 Weeks

Event: Build a Contact Centre in 2 weeks Join us…

Posted in Sponsored Event, Training & Development | Leave a comment

Navigation to Digital Customer Care

Rory Devitt, CS Group Manager, Blizzard Entertainment provides highlights from the recent BT…

Posted in CCMA Network Forum, Sponsored Event | Tagged , | Leave a comment

BT Customer Engagement 2016 in association with CCMA

Susan Ní Dhubhlaoich, Director of Ajna Marketing Zone, reviews the…

Posted in Customer Experience, Sponsored Event | Tagged , | Leave a comment

The Rise of Digital Channels

BT Evolution Forum: The Rise Of Digital Channels In collaboration…

Posted in CCMA Network Forum, Sponsored Event | Tagged , | Leave a comment

Live Chat – Why Engagement Matters

Cormac Farrelly, Digital Marketing Consultant with WSI, examines the findings…

Posted in CCMA Network Forum, Customer Experience, Sponsored Event | Tagged , , , , , | Leave a comment

Contact Centres get Personal

Kim Robertson, Management Consultant at BT Ireland, tackles the issue…

Posted in CCMA Network Forum, Customer Experience, Sponsored Event | Tagged , , , , , | Leave a comment

The New World of Work – A Microsoft and Plantronics Perspective

At our recent event jointly hosted by Plantronics and Microsoft,…

Posted in CCMA Network Forum, Sponsored Event | Tagged , , , , | Leave a comment

Clouds, Crowds and Autonomous Customers

Doing Business as Unusual in 2012 On 11th January BT…

Posted in Sponsored Event | Tagged , , | Leave a comment