>Category Archives: Talent Management

CCMA Ireland Launch Results of Talent Management Survey

Ireland continues to be ‘global hub’ for customer services The…

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Creating and sustaining a performance buzz

Can Gamefication motivate Contact Centre staff? Tina Forrester, Customer Services,…

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Unlock Learning opportunities in your Contact Centre

Contact centres: the abundance of learning opportunities Tina Forrester, Group…

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Bringing out the best in your CS team

Who is really responsible for employee development? Sara Chick, Team…

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How to Increase Contact Centre Productivity Whilst Improving Customer Service

Anna Byrne from Scorebuddy investigates how contact centres can turn…

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Do you want to advance your career as a Team Leader or Supervisor in a Contact or Shared Services Centre?

Certificate in Contact Centre Management CCMA Ireland are now inviting…

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Can Care Agents Sell?

Annette Hickey, Head of Customer Operations for Vodafone and Board…

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Addressing the Skills Gap in your organisation

How many times have you looked at the skill set…

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