>Category Archives: Technology

Speech recognition to replace humans!

I am sorry could you please repeat? David Cooper from…

Posted in Customer Experience, Technology | Tagged , , , | Leave a comment

Challenges in Improving Quality Monitoring

Anna Byrne from Scorebuddy, discusses the challenges of quality monitoring…

Posted in Customer Experience, Technology, Training & Development | Tagged , , | Leave a comment

Visa Reform for Ireland’s Technical Sector

Dan Kiely, CEO of Voxpro and Board Member CCMA explores…

Posted in Human Resources, Technology | Tagged , , | Leave a comment

2012 Contact Centre Mega Trend | Virtual Assistants

Ann-Marie O’Donnell, partner at Contact Centre Fusion, explores new Trends…

Posted in Technology | Tagged , , , | Leave a comment

Learnings from the CCMA Annual Conference 2012

Over 150 delegates attend CCMA Annual Conference The CCMA Annual…

Posted in CCMA Annual Conference, Customer Experience, Social Media, Technology | Tagged , , | Leave a comment

CCMA Annual Conference 2012 – only two weeks to go!

Dr Nicola Millard BT Futurologist Keynote Speaker The CCMA annual…

Posted in CCMA Annual Conference, Social Media, Technology | Tagged , , | Leave a comment