>Category Archives: Training & Development

The Learning & Development Pathway of an Advisor

CCMA Members Forum: Vhi Healthcare Showcasing The Learning & Development…

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Creating and sustaining a performance buzz

Can Gamefication motivate Contact Centre staff? Tina Forrester, Customer Services,…

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Unlock Learning opportunities in your Contact Centre

Contact centres: the abundance of learning opportunities Tina Forrester, Group…

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Bringing out the best in your CS team

Who is really responsible for employee development? Sara Chick, Team…

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Candidates Required for CCMA Internship Programme

CCMA Sales & Client Relationship Management Internship Programme Job Hunting?…

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How to Increase Contact Centre Productivity Whilst Improving Customer Service

Anna Byrne from Scorebuddy investigates how contact centres can turn…

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Why you Cannot Afford to Ignore Quality Management

Anna Byrne from Scorebuddy, illustrates how best to set up…

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Challenges in Improving Quality Monitoring

Anna Byrne from Scorebuddy, discusses the challenges of quality monitoring…

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Do you want to advance your career as a Team Leader or Supervisor in a Contact or Shared Services Centre?

Certificate in Contact Centre Management CCMA Ireland are now inviting…

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