<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>CCMA</title>
	<atom:link href="http://ccma.ie/blog/feed/" rel="self" type="application/rss+xml" />
	<link>http://ccma.ie/blog</link>
	<description>Just another WordPress site</description>
	<lastBuildDate>Fri, 13 Oct 2017 09:34:16 +0000</lastBuildDate>
	<language>en-US</language>
		<sy:updatePeriod>hourly</sy:updatePeriod>
		<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.9.20</generator>
	<item>
		<title>Drive Fast and Efficient Digital Self-Service Across Your Enterprise</title>
		<link>http://ccma.ie/blog/2017/10/13/drive-fast-and-efficient-digital-self-service-across-your-enterprise/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=drive-fast-and-efficient-digital-self-service-across-your-enterprise</link>
		<comments>http://ccma.ie/blog/2017/10/13/drive-fast-and-efficient-digital-self-service-across-your-enterprise/#comments</comments>
		<pubDate>Fri, 13 Oct 2017 09:25:36 +0000</pubDate>
		<dc:creator><![CDATA[Dorothy O'Byrne]]></dc:creator>
				<category><![CDATA[Sponsored Event]]></category>
		<category><![CDATA[CCMA Blog]]></category>
		<category><![CDATA[CCMA Ireland]]></category>
		<category><![CDATA[CCMA Sponsored Event]]></category>

		<guid isPermaLink="false">http://ccma.ie/blog/?p=1972</guid>
		<description><![CDATA[Learn How Intelligent Knowledge Management Helps. Technology and Innovation leaders...]]></description>
		<wfw:commentRss>http://ccma.ie/blog/2017/10/13/drive-fast-and-efficient-digital-self-service-across-your-enterprise/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Build a Contact Centre in Only 2 Weeks</title>
		<link>http://ccma.ie/blog/2017/09/25/build-a-contact-centre-in-only-2-weeks/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=build-a-contact-centre-in-only-2-weeks</link>
		<comments>http://ccma.ie/blog/2017/09/25/build-a-contact-centre-in-only-2-weeks/#comments</comments>
		<pubDate>Mon, 25 Sep 2017 15:55:58 +0000</pubDate>
		<dc:creator><![CDATA[Dorothy O'Byrne]]></dc:creator>
				<category><![CDATA[Sponsored Event]]></category>
		<category><![CDATA[Training & Development]]></category>

		<guid isPermaLink="false">http://ccma.ie/blog/?p=1942</guid>
		<description><![CDATA[Event: Build a Contact Centre in 2 weeks Join us...]]></description>
		<wfw:commentRss>http://ccma.ie/blog/2017/09/25/build-a-contact-centre-in-only-2-weeks/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Countdown to CCMA Awards 2017 &#8211; Time To Start Writing</title>
		<link>http://ccma.ie/blog/2017/07/12/countdown-to-ccma-awards-2017-time-to-start-writing/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=countdown-to-ccma-awards-2017-time-to-start-writing</link>
		<comments>http://ccma.ie/blog/2017/07/12/countdown-to-ccma-awards-2017-time-to-start-writing/#comments</comments>
		<pubDate>Wed, 12 Jul 2017 16:52:10 +0000</pubDate>
		<dc:creator><![CDATA[Dorothy O'Byrne]]></dc:creator>
				<category><![CDATA[Awards]]></category>
		<category><![CDATA[CCMA Awards]]></category>

		<guid isPermaLink="false">http://ccma.ie/blog/?p=1935</guid>
		<description><![CDATA[As the deadline for 2017 submissions looms we thought we...]]></description>
		<wfw:commentRss>http://ccma.ie/blog/2017/07/12/countdown-to-ccma-awards-2017-time-to-start-writing/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>CCMA Leadership Summit 2017-Review</title>
		<link>http://ccma.ie/blog/2017/06/02/ccma-leadership-summit-2017-review/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=ccma-leadership-summit-2017-review</link>
		<comments>http://ccma.ie/blog/2017/06/02/ccma-leadership-summit-2017-review/#comments</comments>
		<pubDate>Fri, 02 Jun 2017 10:20:49 +0000</pubDate>
		<dc:creator><![CDATA[Dorothy O'Byrne]]></dc:creator>
				<category><![CDATA[CCMA Annual Conference]]></category>
		<category><![CDATA[Customer Experience]]></category>

		<guid isPermaLink="false">http://ccma.ie/blog/?p=1912</guid>
		<description><![CDATA[Round up from the CCMA 2017 leadership Summit What a...]]></description>
		<wfw:commentRss>http://ccma.ie/blog/2017/06/02/ccma-leadership-summit-2017-review/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Countdown to CCMA Customer Experience Conference 2017</title>
		<link>http://ccma.ie/blog/2017/05/24/countdown-to-ccma-customer-experience-conference-2017/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=countdown-to-ccma-customer-experience-conference-2017</link>
		<comments>http://ccma.ie/blog/2017/05/24/countdown-to-ccma-customer-experience-conference-2017/#comments</comments>
		<pubDate>Wed, 24 May 2017 17:05:29 +0000</pubDate>
		<dc:creator><![CDATA[Dorothy O'Byrne]]></dc:creator>
				<category><![CDATA[CCMA Annual Conference]]></category>
		<category><![CDATA[conference]]></category>

		<guid isPermaLink="false">http://ccma.ie/blog/?p=1900</guid>
		<description><![CDATA[CCMA Customer Experience Leadership Summit live From Killashee House… We...]]></description>
		<wfw:commentRss>http://ccma.ie/blog/2017/05/24/countdown-to-ccma-customer-experience-conference-2017/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>CCMA Leadership Summit 2017 &#8211; Streamed Live</title>
		<link>http://ccma.ie/blog/2017/05/24/ccma-leadership-summit-2017-streamed-live/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=ccma-leadership-summit-2017-streamed-live</link>
		<comments>http://ccma.ie/blog/2017/05/24/ccma-leadership-summit-2017-streamed-live/#comments</comments>
		<pubDate>Wed, 24 May 2017 16:48:08 +0000</pubDate>
		<dc:creator><![CDATA[Dorothy O'Byrne]]></dc:creator>
				<category><![CDATA[CCMA Annual Conference]]></category>

		<guid isPermaLink="false">http://ccma.ie/blog/?p=1894</guid>
		<description><![CDATA[Live Streaming of CCMA Customer Experience Leadership Summit We are...]]></description>
		<wfw:commentRss>http://ccma.ie/blog/2017/05/24/ccma-leadership-summit-2017-streamed-live/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>CCMA Leadership Summit 2017 &#8211; CX 2020 Digital, AI and Wellbeing</title>
		<link>http://ccma.ie/blog/2017/05/19/ccma-leadership-summit-2017-cx-2020-digital-ai-and-wellbeing/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=ccma-leadership-summit-2017-cx-2020-digital-ai-and-wellbeing</link>
		<comments>http://ccma.ie/blog/2017/05/19/ccma-leadership-summit-2017-cx-2020-digital-ai-and-wellbeing/#comments</comments>
		<pubDate>Fri, 19 May 2017 09:50:09 +0000</pubDate>
		<dc:creator><![CDATA[Dorothy O'Byrne]]></dc:creator>
				<category><![CDATA[CCMA Annual Conference]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer experience]]></category>

		<guid isPermaLink="false">http://ccma.ie/blog/?p=1882</guid>
		<description><![CDATA[The CCMA annual conference will take place on Thursday 25th...]]></description>
		<wfw:commentRss>http://ccma.ie/blog/2017/05/19/ccma-leadership-summit-2017-cx-2020-digital-ai-and-wellbeing/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Workplace Wellbeing Day 2017</title>
		<link>http://ccma.ie/blog/2017/03/28/workplace-wellbeing-day-2017/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=workplace-wellbeing-day-2017</link>
		<comments>http://ccma.ie/blog/2017/03/28/workplace-wellbeing-day-2017/#comments</comments>
		<pubDate>Tue, 28 Mar 2017 17:21:10 +0000</pubDate>
		<dc:creator><![CDATA[Dorothy O'Byrne]]></dc:creator>
				<category><![CDATA[Competition]]></category>
		<category><![CDATA[employee wellness]]></category>

		<guid isPermaLink="false">http://ccma.ie/blog/?p=1869</guid>
		<description><![CDATA[CCMA Celebrates Workplace Wellbeing day 2017 &#160; CCMA Ireland are...]]></description>
		<wfw:commentRss>http://ccma.ie/blog/2017/03/28/workplace-wellbeing-day-2017/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>The Learning &amp; Development Pathway of an Advisor</title>
		<link>http://ccma.ie/blog/2017/03/21/the-learning-development-pathway-of-an-advisor/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=the-learning-development-pathway-of-an-advisor</link>
		<comments>http://ccma.ie/blog/2017/03/21/the-learning-development-pathway-of-an-advisor/#comments</comments>
		<pubDate>Tue, 21 Mar 2017 17:02:30 +0000</pubDate>
		<dc:creator><![CDATA[Dorothy O'Byrne]]></dc:creator>
				<category><![CDATA[CCMA Network Forum]]></category>
		<category><![CDATA[Training & Development]]></category>
		<category><![CDATA[Training and Development]]></category>

		<guid isPermaLink="false">http://ccma.ie/blog/?p=1860</guid>
		<description><![CDATA[CCMA Members Forum: Vhi Healthcare Showcasing The Learning &#38; Development...]]></description>
		<wfw:commentRss>http://ccma.ie/blog/2017/03/21/the-learning-development-pathway-of-an-advisor/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Navigation to Digital Customer Care</title>
		<link>http://ccma.ie/blog/2017/01/29/navigation-to-digital-customer-care/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=navigation-to-digital-customer-care</link>
		<comments>http://ccma.ie/blog/2017/01/29/navigation-to-digital-customer-care/#comments</comments>
		<pubDate>Sun, 29 Jan 2017 12:50:15 +0000</pubDate>
		<dc:creator><![CDATA[guest-blogger]]></dc:creator>
				<category><![CDATA[CCMA Network Forum]]></category>
		<category><![CDATA[Sponsored Event]]></category>
		<category><![CDATA[BT Evolution Forum]]></category>
		<category><![CDATA[CCMA Sponsored Event]]></category>

		<guid isPermaLink="false">http://ccma.ie/blog/?p=1849</guid>
		<description><![CDATA[Rory Devitt, CS Group Manager, Blizzard Entertainment provides highlights from the recent BT...]]></description>
		<wfw:commentRss>http://ccma.ie/blog/2017/01/29/navigation-to-digital-customer-care/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>
