http://ccma.ie/blog Just another WordPress site Thu, 10 May 2012 18:14:19 +0000 en hourly 1 http://ccma.ie/blog/2012/05/10/can-care-agents-sell/ http://ccma.ie/blog/2012/05/10/can-care-agents-sell/#comments Thu, 10 May 2012 18:14:19 +0000 guest-blogger http://ccma.ie/blog/?p=180 http://ccma.ie/blog/2012/05/10/can-care-agents-sell/feed/ 0 http://ccma.ie/blog/2012/05/03/ccma-annual-conference-2012-only-two-weeks-to-go/ http://ccma.ie/blog/2012/05/03/ccma-annual-conference-2012-only-two-weeks-to-go/#comments Thu, 03 May 2012 09:17:32 +0000 Dorothy O'Byrne http://ccma.ie/blog/?p=373 http://ccma.ie/blog/2012/05/03/ccma-annual-conference-2012-only-two-weeks-to-go/feed/ 0 http://ccma.ie/blog/2012/04/20/deadly-combinationsfor-creating-high-performance-teams/ http://ccma.ie/blog/2012/04/20/deadly-combinationsfor-creating-high-performance-teams/#comments Fri, 20 Apr 2012 09:06:44 +0000 Dorothy O'Byrne http://ccma.ie/blog/?p=158 http://ccma.ie/blog/2012/04/20/deadly-combinationsfor-creating-high-performance-teams/feed/ 0 http://ccma.ie/blog/2012/04/16/ccma-annual-conference-wednesday-16th-may-carton-house/ http://ccma.ie/blog/2012/04/16/ccma-annual-conference-wednesday-16th-may-carton-house/#comments Mon, 16 Apr 2012 09:29:56 +0000 Dorothy O'Byrne http://ccma.ie/blog/?p=349 http://ccma.ie/blog/2012/04/16/ccma-annual-conference-wednesday-16th-may-carton-house/feed/ 0 http://ccma.ie/blog/2012/04/02/jobs-fair-highlights-vibrancy-of-contact-centre-industry-in-ireland/ http://ccma.ie/blog/2012/04/02/jobs-fair-highlights-vibrancy-of-contact-centre-industry-in-ireland/#comments Mon, 02 Apr 2012 17:44:10 +0000 Dorothy O'Byrne http://ccma.ie/blog/?p=335 http://ccma.ie/blog/2012/04/02/jobs-fair-highlights-vibrancy-of-contact-centre-industry-in-ireland/feed/ 0 http://ccma.ie/blog/2012/03/16/10-days-to-go-to-industry-jobs-fair-27th-march-burlington-hotel/ http://ccma.ie/blog/2012/03/16/10-days-to-go-to-industry-jobs-fair-27th-march-burlington-hotel/#comments Fri, 16 Mar 2012 17:16:45 +0000 Dorothy O'Byrne http://ccma.ie/blog/?p=303 http://ccma.ie/blog/2012/03/16/10-days-to-go-to-industry-jobs-fair-27th-march-burlington-hotel/feed/ 0 http://ccma.ie/blog/2012/03/08/contact-centre-outsourcing-industry-jobs-fair-2012/ http://ccma.ie/blog/2012/03/08/contact-centre-outsourcing-industry-jobs-fair-2012/#comments Thu, 08 Mar 2012 10:40:50 +0000 Dorothy O'Byrne http://ccma.ie/blog/?p=154 http://ccma.ie/blog/2012/03/08/contact-centre-outsourcing-industry-jobs-fair-2012/feed/ 0 http://ccma.ie/blog/2012/03/05/measuring-customer-effort-the-only-true-measure-of-customer-loyalty/ http://ccma.ie/blog/2012/03/05/measuring-customer-effort-the-only-true-measure-of-customer-loyalty/#comments Mon, 05 Mar 2012 10:49:54 +0000 Dorothy O'Byrne http://ccma.ie/blog/?p=259 http://ccma.ie/blog/2012/03/05/measuring-customer-effort-the-only-true-measure-of-customer-loyalty/feed/ 0 http://ccma.ie/blog/2012/02/29/addressing-the-skills-gap-in-your-organisation/ http://ccma.ie/blog/2012/02/29/addressing-the-skills-gap-in-your-organisation/#comments Wed, 29 Feb 2012 12:12:07 +0000 guest-blogger http://ccma.ie/blog/?p=159 http://ccma.ie/blog/2012/02/29/addressing-the-skills-gap-in-your-organisation/feed/ 0 http://ccma.ie/blog/2012/02/17/learn-from-xerox-international-shared-services-centre-of-the-year-2011/ http://ccma.ie/blog/2012/02/17/learn-from-xerox-international-shared-services-centre-of-the-year-2011/#comments Fri, 17 Feb 2012 10:40:57 +0000 Dorothy O'Byrne http://ccma.ie/blog/?p=130 http://ccma.ie/blog/2012/02/17/learn-from-xerox-international-shared-services-centre-of-the-year-2011/feed/ 0