Tag Archives: CCMA Sponsored Event

Navigation to Digital Customer Care

Rory Devitt, CS Group Manager, Blizzard Entertainment provides highlights from the recent BT…

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Follow-up from CCMA 2014 Customer Experience Leadership Summit

Presentations are now available to download from our recent industry…

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CCMA Conference 2014 Streamed Live

CCMA Customer Experience Leadership Summit live From Carton House… We…

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How to Increase Contact Centre Productivity Whilst Improving Customer Service

Anna Byrne from Scorebuddy investigates how contact centres can turn…

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Live Chat – Why Engagement Matters

Cormac Farrelly, Digital Marketing Consultant with WSI, examines the findings…

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The New World of Work – A Microsoft and Plantronics Perspective

At our recent event jointly hosted by Plantronics and Microsoft,…

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Clouds, Crowds and Autonomous Customers

Doing Business as Unusual in 2012 On 11th January BT…

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