Tag Archives: customer engagement

Delivering great customer experience

Delivering great customer experience – it’s an inside job! Susan…

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BT Customer Engagement 2016 in association with CCMA

Susan Ní Dhubhlaoich, Director of Ajna Marketing Zone, reviews the…

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Crafting Valuable Customer Conversations

Nick Miller, Clarity Advantage highlights three takeaways from his presentation at…

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Live Chat – Why Engagement Matters

Cormac Farrelly, Digital Marketing Consultant with WSI, examines the findings…

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