Tag Archives: customer satisfaction

Delivering great customer experience

Delivering great customer experience – it’s an inside job! Susan…

Posted in Customer Experience | Tagged , , | Leave a comment

4 Tips for Proactive Social Customer Care

This blog was posted by a member of our CCMA…

Posted in Social Media | Tagged , , , | Leave a comment

The changing face of Contact Centres: Social Media Is Transforming Customer Service

This blog post was posted by one of the CCMA…

Posted in Social Media | Tagged , , | Leave a comment

Only 18% of employees trust their leaders!

Maurice Whelan, Managing Director of Unleash Potential examines the impact…

Posted in Customer Experience | Tagged , , , | Leave a comment

How to Turn a Complaint into Good PR

This article was originally posted on concentrix.com/blog by Andrea McGowan….

Posted in Customer Experience, Social Media | Tagged , , | Leave a comment

Contact Centres get Personal

Kim Robertson, Management Consultant at BT Ireland, tackles the issue…

Posted in CCMA Network Forum, Customer Experience, Sponsored Event | Tagged , , , , , | Leave a comment

Service Delivery Profit Chain

Tony O’Brien, Head of Emergency Call Answering Service at Comreg…

Posted in Customer Experience | Tagged , , , , , | Leave a comment