Tag Archives: Customer Service

Your Voice Matters: Make the Connection

Maria Tecce, Confident Speak, highlights three takeaways from her presentation…

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CCMA Customer Experience Leadership Summit 2015

The CCMA annual conference will take place on Thursday 14th…

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CCMA Customer Experience Leadership Summit 2014

The CCMA annual conference will take place on Thursday 22nd…

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Speech recognition to replace humans!

I am sorry could you please repeat? David Cooper from…

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The challenge of the Omni-Channel – delighting your customers where they value it.

Cormac Farrelly, Digital Marketing Consultant with WSI, explores the State…

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Why you Cannot Afford to Ignore Quality Management

Anna Byrne from Scorebuddy, illustrates how best to set up…

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Live Chat – Why Engagement Matters

Cormac Farrelly, Digital Marketing Consultant with WSI, examines the findings…

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4 Tips for Proactive Social Customer Care

This blog was posted by a member of our CCMA…

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The changing face of Contact Centres: Social Media Is Transforming Customer Service

This blog post was posted by one of the CCMA…

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Only 18% of employees trust their leaders!

Maurice Whelan, Managing Director of Unleash Potential examines the impact…

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