Tag Archives: Social Media

CCMA Customer Experience Leadership Summit 2015

The CCMA annual conference will take place on Thursday 14th…

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CCMA Customer Experience Leadership Summit 2014

The CCMA annual conference will take place on Thursday 22nd…

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The challenge of the Omni-Channel – delighting your customers where they value it.

Cormac Farrelly, Digital Marketing Consultant with WSI, explores the State…

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Highlights from the Irish Contact Centre and Shared Services Awards 2013

What a night! Congratulations to all the award winners in…

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CCMA goes Social for their 2013 Awards

Countdown to Biggest Industry Event in Ireland CCMAs biggest industry…

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Live Streaming of CCMA Awards 2013

Awards Ceremony streamed Live We are delighted to announce that…

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4 Tips for Proactive Social Customer Care

This blog was posted by a member of our CCMA…

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The changing face of Contact Centres: Social Media Is Transforming Customer Service

This blog post was posted by one of the CCMA…

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Learnings from the CCMA Annual Conference 2012

Over 150 delegates attend CCMA Annual Conference The CCMA Annual…

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