Upcoming Events

February 2018

23.02.2018

CCMA Sponsor Event - Oracle - Accelerating the Digital Buying Journey

We’ve all heard the stat that customers are 67% of the way through their buying journey before they reach out to sales, completing many of their decisions in an online environment. So how can we have meaningful conversations with customers, on their terms? At this session hear how Oracle's sales teams use digital selling practices to research, engage and add value at each stage in the customer buying journey. Putting the personal touch back into digital engagement and getting involved in their buying journey earlier.

Location
Oracle, Block B, Eastpoint Business Park, Dublin 3.

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Date:
23.02.2018

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March 2018

06.03.2018

CCMA One Day Training Workshop - Communication Skills Aiming for Service Excellence

This is the first of a series of intensive one day workshops the purpose of which is to enhance and support the existing endeavours of all customer service staff in aiming for service excellence and to increase the effectiveness of their communication practices during customer interaction, both internally and externally.

Location
Red Cow Morans Hotel, Naas Road, Dublin.

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Date:
06.03.2018

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07.03.2018

CCMA Members Forum - Eli Lilly Cork Ltd - Stop Implementing Start Innovating - From Service Provider to Global Business Partner

Winners of the award for Shared Services Centre of the Year 2017 at this event Eli Lilly will showcase their award winning operation.

Location
Eli Lilly Cork Ltd., Island House, Eastgate Road, Little Island, Cork.

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Date:
07.03.2018

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14.03.2018

CCMA One Day CX Training Workshop - Satisfaction & Engagement Measurement

This one day workshop will provide a mix of topics and discussion around the key points in C/X measurement and the use of measures to deliver business improvement. Attendees will be provided with a workbook and will develop during the day a set of actions and a plan for producing some changes in their own organisation.

Location
Red Cow Moran Hotel, Naas Road, Dublin, 22YX80.

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Date:
14.03.2018

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15.03.2018

CCMA Members Forum - Stepping Stone- Building a Career with Bank of Ireland

Winners of the award for Best Training & Development at the 2017 Irish Customer Contact & Shared Services Awards at this event Bank of Ireland will showcase their Stepping Stone programme.

Location
Bank of Ireland, Kilkenny.

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Date:
15.03.2018

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