May 2012
- CCMA May Network Forum - Operational and Service Excellence hosted by Bank of Ireland
- Bank of Ireland were awarded the accolade Contact Centre of the Year at the 2011 Irish Contact Centre & Shared Services Awards. At this event Bank of Ireland will outline their appoach to the delivery of operational and service excellence.
- Arena, Whitestown Way, Tallaght, Dublin 24. | 24.05.2012
June 2012
- Gold Sponsor Event - Interactive Intelligence - Cloud based Contact Centres and Unified Communications: It is Right for Your Business?
- Interest in the cloud is growing rapidly with many industry experts predicting the cloud-based contact centre market to grow 20% this year.
- Westin Hotel Dublin. | 21.06.2012
November 2012
- Irish Contact Centre & Shared Services Awards 2012
- Burlington Hotel, Upper Leeson Street, Dublin 4. | 17.11.2012