Upcoming Events

September 2017

07.09.2017

CCMA Members Forum - eir - Our Journey Towards a Low Effort Experience

At this members forum eir will outline their approach to customer effort and share their experience in making their contact centre low effort.

Location
eirZone, eir 1 Heuston South Quarter, St. John's Road, Dublin 8.

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Date:
07.09.2017

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13.09.2017

CCMA Members Forum - EA Games Ireland - You are what you Share-Using Social & Community to level up the Customer Experience

Winners of the Award for Best Use of Social Media at the 2016 CCMA awards, EA are hosting an event for CCMA members to share how they have used Social Media to drive their global strategy around a "Customer First" ethos.

Location
EA Ireland, Unit 1 Parkmore, Ballybrit, Galway.

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Date:
13.09.2017

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November 2017

11.11.2017

Irish Customer Contact & Shared Services Awards 2017

Annual industry awards showcasing best in class customer and shared services operations.

Location
Clayton Hotel, Burlington Road, Upper Leeson Street, Dublin 4.

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Date:
11.11.2017