Upcoming Events

September 2017

27.09.2017

Sponsor Event - The IDG Direct Story - from Zeroes to Heroes

Learn how IDG Direct set up their Dublin contact centre from scratch in only 2 weeks. IDG Direct is a leading provider of multi-lingual B to B telemarketing, event booking and market research services.

Location
The Clarence Hotel, 6 - 8 Wellington Quay, Dublin 2.

> Read More Book Now

Date:
27.09.2017

Book Now

28.09.2017

CCMA Cork Recruitment Day - Irish Customer Contact and Shared Services Industry Jobs Fair

As part of National Jobs Week 2017 CCMA are hosting a jobs fair in Cork. Member companies with vacancies can participate free of charge in this one day event to be held in conjunction with the Department of Social Protection Employer Engagement Unit in Cork.

Location
Department of Social Protection Office, George's Quay, Cork.

> Read More Book Now

Date:
28.09.2017

Book Now

October 2017

05.10.2017

CCMA Members Forum - Dell EMC - Customer First

At this event Dell EMC will showcase their award winning Customer Support Centre. Winners of the award for Best Customer Experience 2016 Dell's strategy revolves around "effortless customer support". The team at Dell will outline key elements of this strategy including cross functional collaboration and the consistent application of innovation and creativity to their customer journeys.

Location
Dell Direct EMEA Business Campus, Innovation House, Cherrywood Science & Technology Park, Dublin 18.

> Read More Book Now

Date:
05.10.2017

Book Now

19.10.2017

CCMA Sponsor Event - Eptica with partner Wren Data - Using Intelligent Knowledge Management to Drive fast and efficient Digital Self-Service across your Enterprise

Key Technology Decision Makers are invited to learn how Eptica, in partnership with Wren Data, have helped leading enterprises manage increased customer expectation and satisfaction in providing intelligent self-service solutions which leverage customer data, and are supported by natural language processing and sophisticated cognitive learning technologies. This results in significantly improved efficiencies, empowered staff and a highly self-sufficient, engaged customer across web, mobile and any messaging channels.

Location
Bank of Ireland Workbench, Bank of Ireland Montrose , Stillorgan Road, Dublin 4. D04 W201

> Read More Book Now

Date:
19.10.2017

Book Now

November 2017

08.11.2017

CCMA Sponsor Event Oracle Customer Journey Mapping Workshop

Are you currently leading or involved in Customer Experience transformation initiatives? Are you looking to innovate, and differentiate yourself from your competitors? Do you want to design valuable experiences for your customers leading to profitable return for your business?

Location
Bank of Ireland, Montrose Branch, Donnybrook, Dublin 4.

> Read More Book Now

Date:
08.11.2017

Book Now