Upcoming Events

March 2017

28.03.2017

Oracle - Customer Journey Mapping in Cork

Are you currently leading or involved in Customer Experience transformation initiatives? Are you looking to innovate, and differentiate yourse...

Location
River Lee Hotel, Cork.

> Read More Book Now

Date:
28.03.2017

Book Now

29.03.2017

CCMA Sponsor Briefing Cork Noble Systems Generation Z and the Contact Centre Challenge or Opportunity?

Traditionally described as being born between the mid-1990s and early 2000s, 'Generation Z' represents the new wave entering the contact centre workforce. In order to attract and retain the brightest agents, the technology to support them becomes even more important. No longer are clunky, disparate systems acceptable for the workforce - or indeed the customer. Learn how new technology such as Real Time Speech Analytics, Best Time to Contact Analytics and advanced WFM can transform your contact centre.

Location
The River Lee Hotel, Western Road, The Lough, Cork.

> Read More Book Now

Date:
29.03.2017

Book Now

29.03.2017

CCMA Sponsor Event InsideSales.com - Sales Revolution

Join InsideSales.com Silver Sponsors of the CCMA to explore how leading organisations are leveraging data and science across the full sales funnel to build more sales pipeline and close more and bigger deals.

Location
Marker Hotel, Grand Canal Square, Docklands, Dublin 2.

> Read More Book Now

Date:
29.03.2017

Book Now

30.03.2017

CCMA Members Forum - PayPal - Creating a Winning Culture

Come visit PayPal’s Centre of Excellence in Dundalk and hear how PayPal created a winning culture to help them achieve the accolade of ‘CCMA Contact Centre of the Year’. Director of Customer Solutions, Annette Hickey, CCMA’s Industry Professional of the Year, and Margaret Ward Director of Work Force Management, CCMA’s Support Team of the Year, will outline the secret of this online payment company’s success.

Location
PayPal, Xerox Technology Park, Dundalk, Co. Louth.

> Read More Book Now

Date:
30.03.2017

Book Now

April 2017

04.04.2017

CCMA Sponsor Briefing Dublin Noble Systems Generation Z and the Contact Centre Challenge or Opportunity?

Traditionally described as being born between the mid-1990s and early 2000s, 'Generation Z' represents the new wave entering the contact centre workforce. In order to attract and retain the brightest agents, the technology to support them becomes even more important. No longer are clunky, disparate systems acceptable for the workforce - or indeed the customer. Learn how new technology such as Real Time Speech Analytics, Best Time to Contact Analytics and advanced WFM can transform your contact centre.

Location
Westbury Hotel, Balfe Street, Dublin 2.

> Read More Book Now

Date:
04.04.2017

Book Now