February 15th 2017
Bank of Ireland, University Branch, Montrose, Stillorgan Road, Dublin 4.
The agenda for this event is as follows:
|8.30 - 9.00 a.m.||
Registration, Tea/coffee & Networking
|9.00 - 9.30 a.m.||How Bank of Ireland Are Adapting to Changing Customer Needs - Aine McCleary, Director Direct Channels.|
|9.30 - 10.00 a.m.||Bank of Ireland's Approach to Service Innovation - Mike Harlick, Head of Frugal Innovation.|
|10.00 - 10.45 a.m.||Implementing Innovation in the Contact Centre including an overview of the award winning SMS Solution - Barry O'Toole, Head of Direct Service & Gillian Ryan, Direct Training Lead.|
|10.45 - 11.00 a.m.||Q & A|
Reserve a Place at This Event
Unfortunately this event is now fully booked. Please contact Dorothy at 087-2256055 if you would like any further information.