CCMA Members Forum Bank of Ireland Smart Approaches to Servicing Changing Customer Needs

Bank of Ireland were awarded the accolade Best Use of Technology at the 2016 CCMA Awards for demonstrating how it applied technology to improve business performance and the customer experience. At this event they will showcase how they have used technology to service changing customer needs. Bank of Ireland, University Branch Montrose, Stillorgan Road, Dublin 4.
February 15th 2017


Bank of Ireland, University Branch, Montrose, Stillorgan Road, Dublin 4.


The agenda for this event is as follows: 

8.30 - 9.00 a.m.                                                             

Registration, Tea/coffee & Networking

9.00 - 9.30 a.m.    How Bank of Ireland Are Adapting to Changing Customer Needs - Aine McCleary, Director Direct Channels.
9.30 - 10.00 a.m.                                                                      Bank of Ireland's Approach to Service Innovation - Mike Harlick, Head of Frugal Innovation. 
10.00 - 10.45 a.m.                                                                             Implementing Innovation in the Contact Centre including an overview of the award winning SMS Solution - Barry O'Toole, Head of Direct Service & Gillian Ryan, Direct Training Lead.
10.45 - 11.00 a.m.    Q & A


Reserve a Place at This Event

Unfortunately this event is now fully booked. Please contact Dorothy at 087-2256055 if you would like any further information.