CCMA Members Forum - PayPal - Creating a Winning Culture

Come visit PayPal’s Centre of Excellence in Dundalk and hear how PayPal created a winning culture to help them achieve the accolade of ‘CCMA Contact Centre of the Year’. Director of Customer Solutions, Annette Hickey, CCMA’s Industry Professional of the Year, and Margaret Ward Director of Work Force Management, CCMA’s Support Team of the Year, will outline the secret of this online payment company’s success. PayPal, Xerox Technology Park, Dundalk, Co. Louth.
March 30th 2017


PayPal, Xerox Technology Park, Dundalk, Co. Louth. 

10.00 a.m.               Registration, tea, coffee & pastries.
10.30 a.m.    Welcome & Introduction - Laura Morgan Walsh, Director of Risk & Financial Services, Global Ops, EMEA. 
10.40 a.m.    

Annette Hickey, Director of CS & CCMA Industry Professional of the Year 2016. 

  • Building a Winning Culture through Values & Engagement
  • An Insight into our Employee Feedback Response Campaign "Impact".
11.10 a.m.  

Margaret Ward, Director of WFM, Leader of the CCMA Support Team of the Year 2016.

  • Introduction and Overview of WFM Team.
  • The Role a support team Plays in driving success for the overall organisation.
  • The Bigger Picture: PayPal as Customer Contact Centre of the Year and A Great Place to Work.
11.35 a.m.   Q & A
12 noon  Tour of Centre (optional)


Reserve a Place at This Event

Unfortunately this event is now fully booked. Please contact Dorothy at 087-2256055 if you would like any further information.