CCMA Sponsor Briefing Cork Noble Systems Generation Z and the Contact Centre Challenge or Opportunity?

Traditionally described as being born between the mid-1990s and early 2000s, 'Generation Z' represents the new wave entering the contact centre workforce. In order to attract and retain the brightest agents, the technology to support them becomes even more important. No longer are clunky, disparate systems acceptable for the workforce - or indeed the customer. Learn how new technology such as Real Time Speech Analytics, Best Time to Contact Analytics and advanced WFM can transform your contact centre. The River Lee Hotel, Western Road, The Lough, Cork.
March 29th 2017
 

Location

The River Lee Hotel, Western Road, The Lough, Cork.

 

This briefing will take place from 8.30 a.m. to 11.00 a.m.

Speaker Information
Case Study - A Noble Systems customer will share their experiences in recruiting, managing and getting the most out of Generation Z, streamlining processes, providing interesting and varied roles including social media and gamification for incentives.

Generational Diversity – Does it exist in your workplace and what are the implications?
This session will breakdown this topic into two parts; part one will look at your workplace from the inside-out and discuss what the implications are for managers in regards to generational diversity in your workplace. The second part will consider the outside-in viewpoint and discuss the implications for customer experience in regards to generational diversity, taking the customers point of view.

Speaker: Stephen Ruschitzko, Managing Director Resonation
Stephen brings 25 years of customer service operational experience working in Telecoms and Media to his role. He understands acutely the pressure placed on C-level executives to create customer experience programmes and initiatives that deliver tangible, bottom-line results within large organisations.

 

Reserve a Place at This Event

Unfortunately this event is now fully booked. Please contact Dorothy at 087-2256055 if you would like any further information.