Upcoming Events

September 2017

07.09.2017

CCMA Members Forum - eir - Our Journey Towards a Low Effort Experience

At this members forum eir will outline their approach to customer effort and share their experience in making their contact centre low effort.

Location
eirZone, eir 1 Heuston South Quarter, St. John's Road, Dublin 8.

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Date:
07.09.2017

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13.09.2017

CCMA Members Forum - EA Games Ireland - You are what you Share-Using Social & Community to level up the Customer Experience

Winners of the Award for Best Use of Social Media at the 2016 CCMA awards, EA are hosting an event for CCMA members to share how they have used Social Media to drive their global strategy around a "Customer First" ethos.

Location
EA Ireland, Unit 1 Parkmore, Ballybrit, Galway.

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Date:
13.09.2017

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27.09.2017

Sponsor Event - The IDG Direct Story - from Zeroes to Heroes

Learn how IDG Direct set up their Dublin contact centre from scratch in only 2 weeks. IDG Direct is a leading provider of multi-lingual B to B telemarketing, event booking and market research services.

Location
Morrison Hotel, Ormond Quay Lower, Dublin 1.

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Date:
27.09.2017

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28.09.2017

CCMA Cork Recruitment Day - Irish Customer Contact and Shared Services Industry Jobs Fair

As part of National Jobs Week 2017 CCMA are hosting a jobs fair in Cork. Member companies with vacancies can participate free of charge in this one day event to be held in conjunction with the Department of Social Protection Employer Engagement Unit in Cork.

Location
Department of Social Protection Office, George's Quay, Cork.

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Date:
28.09.2017

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October 2017

05.10.2017

CCMA Members Forum - Dell EMC - Customer First

At this event Dell EMC will showcase their award winning Customer Support Centre. Winners of the award for Best Customer Experience 2016 Dell's strategy revolves around "effortless customer support". The team at Dell will outline key elements of this strategy including cross functional collaboration and the consistent application of innovation and creativity to their customer journeys.

Location
Dell Direct EMEA Business Campus, Innovation House, Cherrywood Science & Technology Park, Dublin 18.

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Date:
05.10.2017

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