CCMA Members Forum - eir - Our Journey Towards a Low Effort Experience

At this members forum eir will outline their approach to customer effort and share their experience in making their contact centre low effort. eirZone, eir 1 Heuston South Quarter, St. John's Road, Dublin 8.
September 7th 2017
 

Location

eirZone, eir 1 Heuston South Quarter, St John's Road, Dublin 8. 

 

The agenda for the event is as follows:

9.00 - 9.15 a.m.                                         Refreshments & Networking
9.15 - 9.45 a.m.               Why Customer Effort and Where are we now –           Tim Spence, Managing Director, Customer Operations eir. 
9.45 - 10.15 a.m. 

Making your Contact Centre Low Effort –                   Scott Hickey,  Associate VP, Customer Operation HCL.

10.15 - 10.45 a.m.             eir Connect; transforming eir’s on-boarding journey – Ashling Moore, Head of Vendor Management eir. 
10.45 - 11.00 a.m.  Q & A Session

 

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