CCMA Members Forum - Dell EMC - Customer First

At this event Dell EMC will showcase their award winning Customer Support Centre. Winners of the award for Best Customer Experience 2016 Dell's strategy revolves around "effortless customer support". The team at Dell will outline key elements of this strategy including cross functional collaboration and the consistent application of innovation and creativity to their customer journeys. Dell Direct EMEA Business Campus, Innovation House, Cherrywood Science & Technology Park, Dublin 18.
October 5th 2017
 

Location

Dell Direct EMEA Business Campus, Innovation House, Cherrywood Science & Technology Park, Dublin 18.

 

The agenda for this event is as follows:

  • 9.00 a.m. - 9.40 a.m. - Welcome / Registration / Networking
  • 9.40 a.m. -  10.00 a.m. - Welcome & Customer Experience Win 2016
  • 10.00 a.m. - 10.45 a.m. Panel discussion with Industry experts ‘Importance of a strong company culture that embraces customer experience’ .                                                                                  Participants in panel discussion will be:
  • Rory Devitt, Group Manager, European Customer Support Team, Blizzard. 
  • Annette Hickey, Senior Director, Dublin Site Lead, PayPal.
  • Mervyn Neary, Head of Customer Experience Change & Improvement, Sky. 
  • Denis Lucey, VP EMEA Customer Support Services, Dell EMC.
  • 10:45 a.m. - 11.00 a.m. - Q & A
  • 11.00 a.m. - 12 Noon - ProSupport Customer Site Tour (optional)
  • 12 Noon - Close

 

Reserve a Place at This Event

Unfortunately this event is now fully booked. Please contact Dorothy at 087-2256055 if you would like any further information.