Upcoming Events

February 2018

01.02.2018

Sponsor Event West Unified Communications Building Rapport with the Digital Customer

Building rapport with the digital consumer: Delivering a great customer experience is all about designing interactions from the customer's point of view to meet or even exceed their expectations. This session will take a closer look at how to build a better rapport with your consumers, regardless of the channel they use, enabling you to increase customer satisfaction, loyalty and advocacy.

Location
The Westbury, Balfe Street, Dublin 2.

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Date:
01.02.2018

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23.02.2018

CCMA Sponsor Event - Oracle - Accelerating the Digital Buying Journey

We’ve all heard the stat that customers are 67% of the way through their buying journey before they reach out to sales, completing many of their decisions in an online environment. So how can we have meaningful conversations with customers, on their terms? At this session hear how Oracle's sales teams use digital selling practices to research, engage and add value at each stage in the customer buying journey. Putting the personal touch back into digital engagement and getting involved in their buying journey earlier.

Location
Oracle, Eastpoint Business Park, Dublin 3.

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Date:
23.02.2018

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March 2018

15.03.2018

CCMA Members Forum - Stepping Stone- Building a Career with Bank of Ireland

Winners of the award for Best Training & Development at the 2017 Irish Customer Contact & Shared Services Awards at this event Bank of Ireland will showcase their Stepping Stone programme.

Location
Bank of Ireland, Kilkenny.

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Date:
15.03.2018

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May 2018

24.05.2018

CCMA Annual Conference 2018

Our annual industry gathering further details to follow shortly.

Location
Killashee House Hotel, Naas, Co. Kildare.

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Date:
24.05.2018

November 2018

10.11.2018

CCMA Irish Customer Contact & Shared Services Awards 2018

Our annual industry awards with 17 categories, application pack will be published in June 2018.

Location
The Westbury, Balfe Street, Dublin 2.

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Date:
10.11.2018