February 22nd 2018
The Kingsley, Victoria Cross, Cork.
The agenda for this breakfast briefing is as follows:
|8.30 - 9.00 a.m.||Networking|
|9.00 - 9.30 a.m.||
Contact Centre Smart Working
* Talent Acquisition for home based workers* Employers embracing remote working today
* Smart working employee journey
* The ROI - impact to staff retention and costs
|9.30 - 10.00 a.m.||
The 4 Core Winning Principles for Building a Remote Workforce
* People - the right profile.
|10.00 - 10.15 a.m.||Homeworking to Hubworking – a New Source of Untapped Talent - Ray O'Connor, Regional Manager, IDA Ireland.|
|10.15 - 10.30 a.m.||Q & A|
About the Speakers
John Riordan - Director of Support, Shopify - John has been working with in-house and outsourced remote teams in the US, UK and Ireland since 2003 with companies as diverse as Apple, Virgin Atlantic, AT&T & Disney. In his current role he is based in Cork but manages an Irish team of 200+ customer service staff , 100% remote.
Sue Marshall - CEO Abodoo - Sue has over 20 years contact centre leadership experience across Software, Outsourcing and Online Recruitment. As Regional CEO of SAON in China she initially built a start-up office to headcount of 600 across multiple locations before playing an instrumental part following the acquisition by China HR (Monster). Sue's earliest success was building an outsourced contact centre start-up to revenues of £28 million in just 5 years and was fundamental in the acquisition by Domestic & General.
Reserve a Place at This Event
Unfortunately this event is now fully booked. Please contact Dorothy at 087-2256055 if you would like any further information.