April 12th 2018
Huckletree, The Academy, 42 Pearse Street, Dublin 2.
The agenda for the event is as follows:
|8.30 - 9.00 a.m.||Networking|
|9.00 - 9.30 a.m.||
Contact Centre Smart Working
|9.30 - 10.00 a.m.||
The 4 Core Winning Principles for Builiding a Remote Workforce
|10.00 - 10.15 a.m.||Homeworking to Hubworking - a new source of Untapped Talent - Shane Nolan, , Senior Vice President Tech, Consumer & Business Services, IDA Ireland.|
|10.15 - 10.30 a.m.||Q & A|
About the Speakers
John Riordan - Director of Support, Shopify - John has been working with in-house and outsourced remote teams in the US, UK and Ireland since 2003 with companies as diverse as Apple, Virgin Atlantic, AT&T & Disney. In his current role he is based in Cork but manages an Irish team of 200+ customer service staff , 100% remote.
Sue Marshall - CEO Abodoo - Sue has over 20 years contact centre leadership experience across Software, Outsourcing and Online Recruitment. As Regional CEO of SAON in China she initially built a start-up office to headcount of 600 across multiple locations before playing an instrumental part following the acquisition by China HR (Monster). Sue's earliest success was building an outsourced contact centre start-up to revenues of £28 million in just 5 years and was fundamental in the acquisition by Domestic & General.
Vanessa Tierney is co-founder of Abodoo, an exciting global and intuitive platform that is connecting companies with remote working professionals. She champions remote and flexible working in order to attract and retain the best talent and lives and breathes "smart working" with all her teams now for over 7 years.
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