09.05.2018

CCMA Members Forum - PayPal - People and Profits - Coaching & Engaging Your Leaders and Developing Credit Management Excellence.

Winners of the 2017 Award for Credit Management Team of the Year, at this Members Forum PayPal will showcase their Dundalk Customer Service Centre and outline their approach to developing effective leaders.

Location
PayPal, Dundalk, Co. Louth.

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24.05.2018

CCMA CX Summit 2018 - Delivering CX Transformation and Achieving Employee Engagement

Our annual industry gathering will discuss key challenges facing our sector in 2018 specifically addressing the topics of CX Transformation in the Digital Era and Achieving Employee Engagement.

Location
Killashee House Hotel, Naas, Co. Kildare.

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30.05.2018

CCMA Members Forum - Blizzard Entertainment -Harnessing the Hivemind - Converging crowd-sourced knowledge with cutting-edge Technology

Join us at Blizzard Entertainment’s Cork campus and see how the team have harnessed the expertise of their dedicated Game Masters and created a knowledge-driven support platform. You’ll learn about the journey the team took to create this tool, including the planning, engagement, tool refinement and challenges faced on this multi-year project.

Location
Blizzard Entertainment, The Atrium, Blackpool, Cork.

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07.06.2018

Sponsor Event - Webio - The Future of Customer Service

Every industry is now open to disruption from either new players that combine digital and AI driven model, or from existing players that are taking service to a new level using digital and A.I. Conversational technologies are one of these transformational approaches.

Location
Tbc, Dublin.

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10.11.2018

CCMA Irish Customer Contact & Shared Services Awards 2018

Our annual industry awards with 17 categories, application pack will be published in June 2018.

Location
The Westbury, Balfe Street, Dublin 2.

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