June 7th 2018
Huckletree, The Academy, 42 Pearse Street, Dublin 2.
In this information sharing session we will take specific examples from Retail, Finance and Travel industries to show how there is a natural progression from Chat, to Messenger, and VoiceFirst systems, and how it is changing the worlds of customer service, customer contact, and the contact centre industry today.
Topics to be discussed at this breakfast briefing include:
- How contact centres and related service providers are trying to provide service and support leveraging A.I.
- How brands are developing connecting customers with onsite services and off site services with Chat and Messenger.
- Could Amazon Alexa and Google Home devices redefine how voice based customer interactions take place?
The agenda is as follows:
|8.30 - 9.00 a.m.||Coffee & Networking|
|9.00 - 9.15 a.m.||Welcome - Mark Oppermann - ‘Disrupt Yourself Before Others Do It For You’|
|9.15 - 9.45 a.m.||Brian Heron, Principal Designer and Director at Each&Other - ‘Leading Examples of Customer Engagement Disruption’|
|9.45 - 10.15 a.m.||Colin Lewis, CMO at OpenJaw Technologies - ‘Lessons from the Leading Edge’|
|10.15 - 10.30 a.m.||Q & A Session|
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