BT Sponsored Event - "Changing the Customer Conversation"How do we cope with the growing gap between increasing customer satisfaction, while at the same time operating a cost efficient operation? At this afternoon event BT will outline some options and will include a client case study on how one organisation has already bridged this gap. BT Grand Canal Plaza, Upper Grand Canal Street, Dublin 4.
September 26th 2012
BT, Grand Canal Plaza, Upper Grand Canal Street, Dublin 4.
The agenda for this event is as follows:
|2.00 p.m. - 2.30 p.m.||Registration, Tea & Coffee|
|2.30 p.m. - 3.00 p.m.||Client Case Study - Bank of Ireland|
|3.00 p.m. - 3.30 p.m.||Simon Thompson, Chief Researcher BT Innovate & Design - "Digicare Strategy"|
|Customer Experience Centre|
|3.30 p.m. - 4.00 p.m.||Kim Robertson, Head of Propositions Delivery BT GS - "Changing the Customer Conversation"|
|4.00 p.m. - 4.45 p.m.||
Networking, Tea and Coffee.
Demonstrations - Genesys and Verint
Reserve a Place at This Event
Unfortunately this event is now fully booked. Please contact Dorothy at 087-2256055 if you would like any further information.