Upcoming Events

June 2017

13.06.2017

Customer Journey Mapping and Experience Design - CXJM - Oracle

Are you currently leading or involved in Customer Experience transformation initiatives? Are you looking to innovate, and differentiate yourself from your competitors? Do you want to design valuable experiences for your customers leading to profitable return for your business?

Location
Bank of Ireland, Montrose Branch, Stillorgan Rd, Priesthouse, Dublin 4, Ireland

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Date:
13.06.2017

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14.06.2017

CCMA Sponsored Briefing - Accenture - Innovative ways to respond to real Customer Expectations

Today, in our connected world, customers' expect a seamless experience across all channels, irrespective of industry. To meet ever changing customer demands and remain relevant businesses must constantly look to innovate.

Location
The Dock, 7 Hanover Quay, Dublin 2.

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Date:
14.06.2017

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November 2017

11.11.2017

Irish Customer Contact & Shared Services Awards 2017

Annual industry awards showcasing best in class customer and shared services operations.

Location
Clayton Hotel, Burlington Road, Upper Leeson Street, Dublin 4.

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Date:
11.11.2017