Previous Events

July 2017

06.07.2017

Irish Customer Contact & Shared Services Awards 2017 - Judges Call

This call will take place from 2.30 - 3.30 p.m. Please register in advance to participate. The closing date for entries for the 2017 Irish Customer Contact & Shared Services Awards is 5 p.m. on Wednesday 6th September, 2017. On this call we will review categories and talk through the application process.

Location
Conference Call

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Date:
06.07.2017

June 2017

14.06.2017

CCMA Sponsored Briefing - Accenture - Innovative ways to respond to real Customer Expectations

Today, in our connected world, customers' expect a seamless experience across all channels, irrespective of industry. To meet ever changing customer demands and remain relevant businesses must constantly look to innovate.

Location
The Dock, 7 Hanover Quay, Dublin 2.

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Date:
14.06.2017

13.06.2017

Customer Journey Mapping and Experience Design - CXJM - Oracle

Are you currently leading or involved in Customer Experience transformation initiatives? Are you looking to innovate, and differentiate yourself from your competitors? Do you want to design valuable experiences for your customers leading to profitable return for your business?

Location
Bank of Ireland, Montrose Branch, Stillorgan Rd, Priesthouse, Dublin 4, Ireland

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Date:
13.06.2017

May 2017

25.05.2017

CCMA Annual Conference 2017 - CX 2020 - Digital, AI and Wellbeing...

Our annual industry gathering with leading national and international speakers. Detailed agenda below.

Location
Killashee House Hotel, Naas, Co. Kildare.

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Date:
25.05.2017

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10.05.2017

CCMA Members Forum - Voxpro - Taking a Culture Global

Voxpro were winners of the accolade Outsource Partnership of the Year at the 2016 CCMA Awards. At this event they will showcase their award winning CX centre focusing particularly on Taking A Culture Global.

Location
Voxpro, Point Village, Floor 3, East Wall Road, East Wall, Dublin 1, Ireland

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Date:
10.05.2017