Previous Events

September 2017

13.09.2017

CCMA Members Forum - EA Games Ireland - You are what you Share-Using Social & Community to level up the Customer Experience

Winners of the Award for Best Use of Social Media at the 2016 CCMA awards, EA are hosting an event for CCMA members to share how they have used Social Media to drive their global strategy around a "Customer First" ethos.

Location
EA Ireland, Unit 1 Parkmore, Ballybrit, Galway.

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Date:
13.09.2017

07.09.2017

CCMA Members Forum - eir - Our Journey Towards a Low Effort Experience

At this members forum eir will outline their approach to customer effort and share their experience in making their contact centre low effort.

Location
eirZone, eir 1 Heuston South Quarter, St. John's Road, Dublin 8.

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Date:
07.09.2017

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July 2017

06.07.2017

Irish Customer Contact & Shared Services Awards 2017 - Judges Call

This call will take place from 2.30 - 3.30 p.m. Please register in advance to participate. The closing date for entries for the 2017 Irish Customer Contact & Shared Services Awards is 5 p.m. on Wednesday 6th September, 2017. On this call we will review categories and talk through the application process.

Location
Conference Call

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Date:
06.07.2017

June 2017

14.06.2017

CCMA Sponsored Briefing - Accenture - Innovative ways to respond to real Customer Expectations

Today, in our connected world, customers' expect a seamless experience across all channels, irrespective of industry. To meet ever changing customer demands and remain relevant businesses must constantly look to innovate.

Location
The Dock, 7 Hanover Quay, Dublin 2.

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Date:
14.06.2017

13.06.2017

Customer Journey Mapping and Experience Design - CXJM - Oracle

Are you currently leading or involved in Customer Experience transformation initiatives? Are you looking to innovate, and differentiate yourself from your competitors? Do you want to design valuable experiences for your customers leading to profitable return for your business?

Location
Bank of Ireland, Montrose Branch, Stillorgan Rd, Priesthouse, Dublin 4, Ireland

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Date:
13.06.2017