Previous Events

April 2017

25.04.2017

CCMA Members Forum Blizzard Entertainment Leading Responsibly Leadership Development at Blizzard and within the Customer Service Industry

World-renowned computer game producers Blizzard Entertainment believe passionately in developing their future leaders, winners of the award for Team Leader of the Year at the 2016 CCMA Awards they invite you to join them to learn more about how leadership development happens at Blizzard.

Location
Blizzard Entertainment, The Atrium, Blackpool, Cork.1

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Date:
25.04.2017

12.04.2017

CCMA Sponsor Event Injixo Agent Engagement Why it matters and how the Resource Planning Team can nail it!

There’s plenty of evidence that happy agents mean happy customers. And staff turnover hurts the bottom line by thousands of euro every time you have to replace an agent. Engagement is the buzz word of the moment, but what does it mean and how can the resource planning team make it happen?

Location
Maldron Hotel, Pearse Street, Dublin 2.

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Date:
12.04.2017

04.04.2017

CCMA Sponsor Briefing Dublin Noble Systems Generation Z and the Contact Centre Challenge or Opportunity?

Traditionally described as being born between the mid-1990s and early 2000s, 'Generation Z' represents the new wave entering the contact centre workforce. In order to attract and retain the brightest agents, the technology to support them becomes even more important. No longer are clunky, disparate systems acceptable for the workforce - or indeed the customer. Learn how new technology such as Real Time Speech Analytics, Best Time to Contact Analytics and advanced WFM can transform your contact centre.

Location
Westbury Hotel, Balfe Street, Dublin 2.

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Date:
04.04.2017

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March 2017

30.03.2017

CCMA Members Forum - PayPal - Creating a Winning Culture

Come visit PayPal’s Centre of Excellence in Dundalk and hear how PayPal created a winning culture to help them achieve the accolade of ‘CCMA Contact Centre of the Year’. Director of Customer Solutions, Annette Hickey, CCMA’s Industry Professional of the Year, and Margaret Ward Director of Work Force Management, CCMA’s Support Team of the Year, will outline the secret of this online payment company’s success.

Location
PayPal, Xerox Technology Park, Dundalk, Co. Louth.

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Date:
30.03.2017

29.03.2017

CCMA Sponsor Briefing Cork Noble Systems Generation Z and the Contact Centre Challenge or Opportunity?

Traditionally described as being born between the mid-1990s and early 2000s, 'Generation Z' represents the new wave entering the contact centre workforce. In order to attract and retain the brightest agents, the technology to support them becomes even more important. No longer are clunky, disparate systems acceptable for the workforce - or indeed the customer. Learn how new technology such as Real Time Speech Analytics, Best Time to Contact Analytics and advanced WFM can transform your contact centre.

Location
The River Lee Hotel, Western Road, The Lough, Cork.

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Date:
29.03.2017

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