Previous Events

March 2017

23.03.2017

CCMA Members Forum Vhi Healthcare - The Learning & Development Pathway of an Advisor

Vhi Healthcare won the award for Best Training & Development programme at the 2016 awards. At this members forum Vhi Healthcare will outline the design, development and rollout of this high impact programme.

Location
Vhi Healthcare, Vhi Business Centre, IDA Business Park, Purcellsinch, Dublin Road, Kilkenny.

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Date:
23.03.2017

02.03.2017

CCMA Members Forum SSE Airtricity - The Power Behind Our Journey Towards Service Excellence

SSE Airtricity were the worthy winners of the accolade Customer Contact Centre of the Year - Medium at the 2016 CCMA Awards. At this members forum SSE will showcase their winning customer service centre.

Location
SSE Airtricity, South County Business Park, Leopardstown, Dublin 18.

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Date:
02.03.2017

February 2017

15.02.2017

CCMA Members Forum Bank of Ireland Smart Approaches to Servicing Changing Customer Needs

Bank of Ireland were awarded the accolade Best Use of Technology at the 2016 CCMA Awards for demonstrating how it applied technology to improve business performance and the customer experience. At this event they will showcase how they have used technology to service changing customer needs.

Location
Bank of Ireland, University Branch Montrose, Stillorgan Road, Dublin 4.

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Date:
15.02.2017

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December 2016

01.12.2016

CCMA Sponsor Event - Oracle Employee Experience (EX) Journey Mapping Workshop - Dublin

At this half day hands-on workshop see how Employee Experience (EX) journey mapping can help you design experiences that keep your brand ahead of the market – and deliver financial results.

Location
Westbury Hotel, Grafton Street, Dublin 2.

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Date:
01.12.2016

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November 2016

12.11.2016

CCMA Irish Customer Contact & Shared Services Awards 2016.

Annual industry awards for the Irish Customer Contact and Shared Services sector.

Location
DoubleTree by Hilton Hotel, Burlington Road, Dublin 4.

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Date:
12.11.2016