Previous Events

April 2018

25.04.2018

CCMA Sponsor Event - PlanNet 21 - Contact Centre Optimisation - Empowering the Business.

This session will cover the latest self service capabilities, business enablement for contact centre administration and optimising contact centre applications to reduce advisor call time and increase customer satisfaction. As part of the session we’ll be looking at customer references as well as hearing from Broadsoft on Cloud based Contact Centre services.

Location
The Alex Hotel, Fenian Street, Dublin 2.

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Date:
25.04.2018

24.04.2018

CCMA Sponsor Event Oracle Customer Journey Mapping Workshop

Are you currently leading or involved in Customer Experience transformation initiatives? Are you looking to innovate, and differentiate yourself from your competitors? Do you want to design valuable experiences for your customers leading to profitable return for your business?

Location
Bank of Ireland, Montrose Branch, Donnybrook, Dublin 4.

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Date:
24.04.2018

19.04.2018

CCMA Members Forum - Merlyn - From Good to Great and Beyond - How to Deliver Winning Customer Service.

Winners of the award for Customer Contact Centre of the Year - Small in 2016 and 2017, at this event Merlyn will outline their culture of continuous improvement and the pivotal role their customer service centre and the wider team played in growing the business from turnover of £10.8m in 2010 to forecasted Year End Sales of £37.5 million at the end of March 2017/18. The company moved from a position of number 14 in the UK shower enclosure market to its current position of number 1 in both the UK and Ireland.

Location
Merlyn, Unit 8, Purcellsinch Industrial Park, Dublin Road, Kilkenny.

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Date:
19.04.2018

12.04.2018

CCMA Members Forum - How Remote Working Can Revolutionise your Contact Centre

Remote working is transforming the Contact Centre industry, offering increased productivity, access to new talent pools, lower attrition levels and greater flexibility for scaling. Hear from exceptional Leaders who have embraced remote working and gain insights into Smarter Working for your organisation.

Location
Huckletree, The Academy, 42 Pearse Street, Dublin 2.

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Date:
12.04.2018

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March 2018

21.03.2018

CCMA Members Forum - Eli Lilly Cork Ltd - Stop Implementing Start Innovating - From Service Provider to Global Business Partner

Winners of the award for Shared Services Centre of the Year 2017 at this event Eli Lilly will showcase their award winning operation.

Location
Eli Lilly Cork Ltd., Island House, Eastgate Road, Little Island, Cork.

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Date:
21.03.2018