Previous Events

November 2017

11.11.2017

Irish Customer Contact & Shared Services Awards 2017

Annual industry awards showcasing best in class customer and shared services operations.

Location
Clayton Hotel, Burlington Road, Upper Leeson Street, Dublin 4.

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Date:
11.11.2017

08.11.2017

CCMA Sponsor Event Oracle Customer Journey Mapping Workshop

Are you currently leading or involved in Customer Experience transformation initiatives? Are you looking to innovate, and differentiate yourself from your competitors? Do you want to design valuable experiences for your customers leading to profitable return for your business?

Location
Bank of Ireland, Montrose Branch, Donnybrook, Dublin 4.

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Date:
08.11.2017

October 2017

19.10.2017

CCMA Sponsor Event - Eptica with partner Wren Data - Using Intelligent Knowledge Management to Drive fast and efficient Digital Self-Service across your Enterprise

Key Technology Decision Makers are invited to learn how Eptica, in partnership with Wren Data, have helped leading enterprises manage increased customer expectation and satisfaction in providing intelligent self-service solutions which leverage customer data, and are supported by natural language processing and sophisticated cognitive learning technologies. This results in significantly improved efficiencies, empowered staff and a highly self-sufficient, engaged customer across web, mobile and any messaging channels.

Location
Bank of Ireland, Montrose Branch, Donnybrook, Dublin 4.

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Date:
19.10.2017

05.10.2017

CCMA Members Forum - Dell EMC - Customer First

At this event Dell EMC will showcase their award winning Customer Support Centre. Winners of the award for Best Customer Experience 2016 Dell's strategy revolves around "effortless customer support". The team at Dell will outline key elements of this strategy including cross functional collaboration and the consistent application of innovation and creativity to their customer journeys.

Location
Dell Direct EMEA Business Campus, Innovation House, Cherrywood Science & Technology Park, Dublin 18.

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Date:
05.10.2017

September 2017

28.09.2017

CCMA Cork Recruitment Day - Irish Customer Contact and Shared Services Industry Jobs Fair

As part of National Jobs Week 2017 CCMA are hosting a jobs fair in Cork. Member companies with vacancies can participate free of charge in this one day event to be held in conjunction with the Department of Social Protection Employer Engagement Unit in Cork.

Location
Department of Social Protection Office, George's Quay, Cork.

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Date:
28.09.2017