Business Express beats Salesforce and Cisco
September 21st 2011
Readers of callcentre helper, the UK’s most popular call centre magazine, have just voted Business Express from All n One the second spot in their Top 25 Contact Centre Technology poll. A huge number of votes were cast and Business Express beat off competition from the likes of Avaya, Salesforce, and Cisco.
Many voters took the opportunity to comment:
"The flexibility the product gives allows us to integrate into our varied customer bases. Also the affordability ensures we are able to keep at the forefront of changing technology something that previously may only have been afforded to the bigger companies with large budgets.”
“We initially used this to launch training of a new computer system but have since availed of the online testing environment to also ensure that CSRs understand what they are saying to customers . If a CSR gets any question wrong the topic is included in their weekly one to one session with their team leader.”
For More Information