News

Date:
25.05.2009
O2 triumphs at ECCCO Awards

O2 is the Irish winner of the ECCCO Award (European Confederation of Contact Centre Organisations) presented at the CCMA (UK) awards in Manchester last week.

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Date:
30.03.2009
SportingBet a Finalist in the Contact Center Industry Regional Awards

SportingBet is named a Finalist in the 2009 Top Performers in the Contact Center Industry Awards for EMEA. “Best in Customer Service”

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Date:
05.03.2009
Increased Pressure on Contact Centre workers through more calls from anxious customers

CCA today announced that contact centre workers are coming under increased pressure to deal with more and more enquiries from customers.

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Date:
04.03.2009
BGL Group chooses Sword Ciboodle for advanced CRM

Major UK insurance broker to adopt new CRM platform in support of business strategy

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Date:
20.02.2009
The 9th Annual European Contact Centre Exchange 2009

The 9th Annual European Contact Centre Exchange is a Director’s forum to discuss best-practice strategies

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