News

Date:
05.03.2009
Increased Pressure on Contact Centre workers through more calls from anxious customers

CCA today announced that contact centre workers are coming under increased pressure to deal with more and more enquiries from customers.

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Date:
04.03.2009
BGL Group chooses Sword Ciboodle for advanced CRM

Major UK insurance broker to adopt new CRM platform in support of business strategy

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Date:
20.02.2009
The 9th Annual European Contact Centre Exchange 2009

The 9th Annual European Contact Centre Exchange is a Director’s forum to discuss best-practice strategies

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Date:
15.02.2009
Fexco plans expansion after Western Union deal

The company, which last week sold the money transfer business to Western Union, has also said it expects to be profitable this year.

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Date:
09.01.2009
Sword Ciboodle makes Top 10 call centre software list

Sword Ciboodle today announced that it has been included on Call Centre Helper’s Top 10 call centre software list.

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