September 2010
- Eircom - Managing The Customer Experience Through Sales and Service
- The agenda for the day is as follows: 9.00 - 9.10 a.m. Welcome, Introductions, Housekeeping. 9.10 - 9.30 a.m. ...
- Gresham Hotel, O'Connell Street, Dublin 1. | 08.09.2010
- Brighter Leadership - creating a strong Team Leader group to drive performance improvements.
- Talk Talk, Waterford. | 22.09.2010
October 2010
- Social Networking & Customer Service - A Changing World
- With reducing costs and improving efficiencies in the contact centre now taking a back seat to priorities like improving customer loyalty and personalising the customer experience, new technologies are helping to address the challenge. Key among these has been the advent of social networking and this session looks at how companies are managing the change and the overall impact that social networking is having on customer service.
- Cisco Galway, Oranmore Business Park. | 13.10.2010