Bord Gáis Networks Putting Customer Service at the Heart of your Organisation - Quality A Key Enabler
Bord Gáis Networks Contact Centre, Fexco, Killorglin, Co. Kerry.March 24th 2010
Location
Bord Gáis Networks Contact Centre, Fexco, Killorglin, Co. Kerry.
Related Downloads
Bord Gais Networks - FEXCO - The Contact Centre at the Heart of the Organisation 24th March 2010Download Powerpoint [3 Mb]
Members Only
Bord Gais Networks Contact Centre 24th March 2010Download PDF [400.2 Kb]
You must be logged in to download Members Only files. If you are a member you can login here. If you are not a member but are interested in joining CCMA click here for more information on becoming a member.
9.00 am – 9.30am Arrival and Registration
9.30 am - 9.45am Introduction to Fexco, Ger OSullivan,
Head of Business Services.
9.45 am - 10.00am Overview of Bord Gais Networks,
Paul ODonoghue, Head of Workflow.
10.00 am - 10.15 am Tour of BGN Contact Centre
10.30 am - 10.50 am Contact Centre at the Heart of the Organisation
Margaret Gantly, Customer Care Manager, BGN.
10.50am -11.20am Outline of Contact Centre Operation
Rose Dunlea, Operations Manager.
11.20am - 11.50am Quality Measurement Programme
Mark Cullen, Director, W5.
11.50am - 12.10am Questions and Answers.
12.10am - 12.30pm Light Lunch.
Fexco are happy to arrange transport to and from Farranfore Airport/Killarney Railway Station.