CCMA Ireland - Contact Centre Management Association

Training

CCMA Skillnet Funding

Details of how CCMA Corporate members can avail of funding under the Government supported Skillnet programme are available in the attached document.

CCMA Training Schedule 2010

Details of all training programmes including course description and dates for 2010 are contained in this PDF

Course List and Booking

Select any of the course titles listed below to find out more information including dates. A printable PDF of the course information is also available to download. If you are interested in booking any of the courses you may contact us by clicking on the Book Now link.

Certificate in Contact Centre Management		Book Now
Customer Service - e-Learning FETAC Level 5		Book Now
Customer Service - FETAC Level 5		Book Now
Customer Service FETAC Level 6		Book Now
Customer Service e-Learning FETAC Level 6		Book Now
Customer Care (Technical and Customer Service) e-Learning		Book Now
Consultative Selling e-Learning FETAC Level 6		Book Now
Consultative Selling FETAC Level 6		Book Now
Train The Trainer FETAC Level 6		Book Now
Coaching - FETAC Level 6		Book Now
Coaching e-Learning FETAC Level 6		Book Now
Supervisory Management		Book Now
Certificate on Measuring ROI on Training		Book Now
Kaizen		Book Now
Leading Cultural Change		Book Now
Project Management FETAC Level 6		Book Now
Customer Retention, Up-sales & Service Improvement programmes		Book Now
Customer Service & Telephone Complaint Handling		Book Now
Effective Outbound Telephone Sales Techniques		Book Now
Certification Support And FETAC Assessors Program		Book Now
Business Management Development		Book Now
Business Management Development e-Learning FETAC Level 6		Book Now
Sales through Service		Book Now