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CCMA Ireland - Contact Centre Management Association

The CCMA is the leading industry association for the promotion and development of the contact centre industry in Ireland.

Senior Management

Senior Manager, Customer Experience (PayPal Europe Services)
16.08.2010
The Sr. Manager of Customer Experience will be responsible for managing and delivering actionable analytics and sustainable insights surrounding the end to end PayPal customer experience.
 
 
Manager, Service Delivery Senior (Stream)
08.07.2010
Maintain operational proficiencies of an account(s) by managing the delivery of support services and operational requirements of the customer as outlined in assigned contract.
 
 
Customer Services Director
20.05.2010
Intersearch Ireland are sourcing a Customer Services Director for a client in the insurance sector. This is a pan-European customer contact centre, and will have multi-lingual call centre agents from Ireland, Germany, Italy and Spain.
 
 
Commercial Product Manager, Sage, Citywest, Dublin 24.
10.04.2010
This role is responsible for taking ownership and strategic responsibility for the ongoing development and enhancements of our commercial products roadmaps, through identifying emerging technologies and future market trends. To be a product specialist responsible for the market research, product definition and marketing direction for the Sage Accounting suite of products sold in the Irish market.