BT Ireland is one of the leading providers of IT and communications services on the island of Ireland and has extensive experience in providing world class contact centre solutions. The company has 20,000 seats in contact centres in Ireland alone, including an award winning social media centre based in Enniskillen, Co. Fermanagh. Globally, BT manages over 4000 contact centres worldwide with more than 100 of these served from its global hosted platform.
BT Ireland, together with its world class partners can help companies of all sizes create an ‘omni-channel’ approach to their customer communication. BT offers a breadth of capability to support the Irish contact centre industry from business and operational consulting, best practice and benchmarking, through to deployment and in life support. As both a practitioner and highly experienced user, BT Ireland offers a unique blend of business and technical knowledge that ensures a smooth deployment to match its customers’ business requirements.
For more information visit http://btireland.ie/contact_land.shtml
Founded in 2014, GEMA Consulting’s mission is to empower organisations to engage with customers in an efficient and effective manner across any customer interaction. Based in Ireland and the UK, with Global customers in Europe, America and Asia Pac, GEMA have extensive experience in understanding the customer journey, anticipating the experience they expect and developing intuitive ways to engage and deliver, GEMA enables you to create and better control exceptional experiences.
For those who want to attain and retain customers, GEMA is a group of customer relationship advisors who will create and better control exceptional experiences that exceed expectation and make an impression, increasing satisfaction, loyalty and revenue and differentiating you from your competitors. GEMA partners with world leaders in customer experience platforms providing precision software that lead the way in engaging customers and refining business operations to maximise efficiencies.
For more information visit www.gema.ie
injixo is a ground-breaking, cloud-based Workforce Management system for contact centres of all sizes, used all over Ireland. Developed by the InVision Group of Germany, pioneers of Workforce Management for over 20 years, injixo offers comprehensive functionality for forecasting, scheduling, intraday management, reporting and a mobile friendly agent portal. injixo is available on a low monthly flexible contract from €9 per user with full implementation, training and ongoing support delivered at no extra cost.
For more information visit www.injixo.com
InsideSales.com offers the industry’s leading sales acceleration platform built on Neuralytics, a predictive and prescriptive self-learning engine that drives revenue growth by delivering an optimised experience for both salesperson and buyer. The platform fuels sales rep performance and provides buyer personalisation with breakthrough innovations in predictive sales communications, engagement tracking, forecasting and rep motivation. InsideSales.com has received numerous accolades for its technology, including being named to the CNBC Disruptor 50 and Forbes Cloud 100 lists, and earning recognition as one of the fastest growing companies, according to Inc. InsideSales.com enterprise customers include ADP, Microsoft and Groupon.
Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our CPE, CaaS and innovative premise/cloud hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management. For more information, contact Sian Ciabattoni on 0161 772 7100 or visit www.noblesystems.com.
Built around best-in-class CRM, commerce and industry solutions, Oracle offers the most complete, cloud-enabled customer experience solution in the industry, creating an environment where companies can definitively differentiate themselves across all channels, touch points, and interactions.
Customers have many choices today. So it is critical to make their experiences as simple, consistent, and relevant as possible as they move throughout the customer lifecycle, from buying to owning—and back again. By delivering exceptional customer experiences across the channels your customer wants to communicate on, companies can acquire new customers, retain more customers, and improve efficiency.
From marketing to sales, delivery to support, and initial engagement to rewarding relationship, Oracle’s customer experience solutions deliver the business results that you want and the great experiences that customers want.
For information on Customer Experience in Ireland, event and workshop material or to contact our CX Strategists directly click here.
Webio’s Conversational Interface Platform Delivers AI Driven Conversations to the Contact Centre.
Webio’s conversational interface engagement platform allows contact centres to effectively engage with their customers. Use the power of Artificial Intelligence driven chatbots to streamline inbound and outbound customer engagement across new and existing channels – Messenger, WhatsApp, SMS, E-mail etc.
Using a ‘Blended AI’ approach, Webio AI agents manage low value conversations whilst working alongside live agents, seamlessly engaging them when and where needed in customer conversations. In addition, assisting agents in making decisive and effective outcomes based customer responses.
Why Talk to Us
Customers are more demanding than ever. Their engagement expectations have increased exponentially and contact centres need to adapt. With Webio’s proven track record, conversational interface messaging, AI agents and intelligent engagement platform adapting to this change couldn’t be easier. Improve agent productivity, reduce costs and deliver better business outcomes and customer experiences.
Webio's conversational platform uses the power of AI to streamline communication across new and traditional channels. Taking unstructured inbound and proactive outbound messaging and blending them into conversations - intelligent conversations that deliver better business outcomes and customer experiences.
Visit our website: www.webio.com
As a leading global provider of hosted customer contact centre and unified communications solutions to enterprises, West Unified Communications is leading the transition to cloud-based contact centres for a customer-centric strategy. We offer the most complete and only truly unified cloud contact centre solution as standard – no need for bolt-on call recording or PCI compliance modules, allowing you to take advantage of our low-risk set-up to expand operations or test new functionality.
With more than 130,000 deployed seats worldwide for clients across the financial, communications, services and IT sectors, West can scale to meet the needs of mission-critical contact centre environments, as well as giving contact centre operations the flexibility and control they need to deliver truly outstanding customer experiences.
Our customers can depend upon constant innovation to ensure their contact centre investment remains future-proof. We have approximately 261 pending patent applications pertaining to technology relating to transaction processing, call centre and specialised agent management, data collection, reporting and verification, collaboration and credit card processing.
For more information visit https://www.westuc.com/en-gb/cloud-contact-center
Tel: +353 (0) 860 209 789
Contact: Gary McAdam - Business Development Director
“The Irish Customer Engagement Delivery Partner”
In the last 25 years, Wren Data Ltd. has built a reputation for excellence in providing superior solutions and services to multi-nationals, utilities and government agencies as well as Ireland’s leading BPO’s.
By partnering with Technology Leaders, Wren Data delivers on key business objectives, resulting in best in class customer engagement while improving the important bottom line through significantly increased process efficiencies and automation.
Focused on understanding customer requirements, our approach aligns all key stake holder views, knowledge and recommendations; coupled with our extensive experience to achieve major positive business process transformation for our clients and their customers.
We now bring that passion for excellence to the fore again by partnering with Eptica in an exciting new chapter of further enabling our clients to address the significant challenge of multi-channel digital customer engagement.
Eptica provides intelligent platforms for digital customer experience for all digital channels, including self-service & knowledge base, email, chat and social media.
Specialising in Natural Language Processing (NLP), Eptica makes the best use of AI and cognitive technologies to enable brands to improve customer satisfaction, competitiveness and customer insights, ensuring that their customer service delivers value to consumers and across their business.