Webio’s Conversational Interface Platform Delivers AI Driven Conversations to the Contact Centre.
Webio’s conversational interface engagement platform allows contact centres to effectively engage with their customers. Use the power of Artificial Intelligence driven chatbots to streamline inbound and outbound customer engagement across new and existing channels – Messenger, WhatsApp, SMS, E-mail etc.
Using a ‘Blended AI’ approach, Webio AI agents manage low value conversations whilst working alongside live agents, seamlessly engaging them when and where needed in customer conversations. In addition, assisting agents in making decisive and effective outcomes based customer responses.
Why Talk to Us
Customers are more demanding than ever. Their engagement expectations have increased exponentially and contact centres need to adapt. With Webio’s proven track record, conversational interface messaging, AI agents and intelligent engagement platform adapting to this change couldn’t be easier. Improve agent productivity, reduce costs and deliver better business outcomes and customer experiences.
Webio's conversational platform uses the power of AI to streamline communication across new and traditional channels. Taking unstructured inbound and proactive outbound messaging and blending them into conversations - intelligent conversations that deliver better business outcomes and customer experiences.
Visit our website: www.webio.com