BT Ireland is one of the leading providers of IT and communications services on the island of Ireland and has extensive experience in providing world class contact centre solutions. The company has 20,000 seats in contact centres in Ireland alone, including an award winning social media centre based in Enniskillen, Co. Fermanagh. Globally, BT manages over 4000 contact centres worldwide with more than 100 of these served from its global hosted platform.
BT Ireland, together with its world class partners can help companies of all sizes create an ‘omni-channel’ approach to their customer communication. BT offers a breadth of capability to support the Irish contact centre industry from business and operational consulting, best practice and benchmarking, through to deployment and in life support. As both a practitioner and highly experienced user, BT Ireland offers a unique blend of business and technical knowledge that ensures a smooth deployment to match its customers’ business requirements.
For more information visit http://btireland.ie/contact_land.shtml
injixo is a ground-breaking, cloud-based Workforce Management system for contact centres of all sizes, used all over Ireland. Developed by the InVision Group of Germany, pioneers of Workforce Management for over 20 years, injixo offers comprehensive functionality for forecasting, scheduling, intraday management, reporting and a mobile friendly agent portal. injixo is available on a low monthly flexible contract from €9 per user with full implementation, training and ongoing support delivered at no extra cost.
For more information visit www.injixo.com
InsideSales.com offers the industry’s leading sales acceleration platform built on Neuralytics, a predictive and prescriptive self-learning engine that drives revenue growth by delivering an optimised experience for both salesperson and buyer. The platform fuels sales rep performance and provides buyer personalisation with breakthrough innovations in predictive sales communications, engagement tracking, forecasting and rep motivation. InsideSales.com has received numerous accolades for its technology, including being named to the CNBC Disruptor 50 and Forbes Cloud 100 lists, and earning recognition as one of the fastest growing companies, according to Inc. InsideSales.com enterprise customers include ADP, Microsoft and Groupon.
At Nespresso Business Solutions we understand that you care about quality at every level of your business. When you offer our Grands Crus, you show your employees, customers and business partners a truly positive image, at a price affordable to you. Whether it’s in the reception, waiting room, boutique or staff area: Nespresso can tailor a specific system to suit your coffee needs. http://www.lyreco.ie
Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our CPE, CaaS and innovative premise/cloud hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management. For more information, contact Sian Ciabattoni on 0161 772 7100 or visit www.noblesystems.com.
Built around best-in-class CRM, commerce and industry solutions, Oracle offers the most complete, cloud-enabled customer experience solution in the industry, creating an environment where companies can definitively differentiate themselves across all channels, touch points, and interactions.
Customers have many choices today. So it is critical to make their experiences as simple, consistent, and relevant as possible as they move throughout the customer lifecycle, from buying to owning—and back again. By delivering exceptional customer experiences across the channels your customer wants to communicate on, companies can acquire new customers, retain more customers, and improve efficiency.
From marketing to sales, delivery to support, and initial engagement to rewarding relationship, Oracle’s customer experience solutions deliver the business results that you want and the great experiences that customers want.
For information on Customer Experience in Ireland, event and workshop material or to contact our CX Strategists directly click here.