Course List and Booking
- Advanced Certificate in Sales and Client Relationship Management
- The purpose of this award is to enable the learner to acquire the knowledge, skills and competence to work independently in a strategic sales and or customer relationship management role in a range of sales orientated contexts and or to progress to higher education and training.
- Consultative Selling FETAC Level 6
- This programme is designed to provide participants with the necessary skills to enhance their personal selling skills and increase the rate of success during the sales process.
- Train the Trainer FETAC Level 6
- This Four Day Programme has been designed to equip participants with the essential skills and techniques necessary to deliver quality training programmes. Participants will cover learning styles, identification of Training Needs, and the design of Training Programmes.
- Coaching - FETAC Level 6
- This module is designed to provide managers, and others with responsibility for developing workplace competencies, with the skills needed to develop individual performance in others.
- Coaching e-Learning FETAC Level 6
- This module is designed to provide managers, and others with responsibility for developing workplace competencies, with the skills needed to develop individual performance in others.
- Customer Service - FETAC Level 6
- This programme is designed to enable the learner to appreciate the importance of the customer to an organisation. To understand the role and responsibilities of the frontline representative of an organisation, to understand the team work necessary to meet customer needs and expectations.
- Customer Service - e-Learning FETAC Level 6
- Programme Overview This programme is designed to enable the learner to appreciate the importance of the customer to an organisation. To underst...
- Supervisory Management FETAC Level 6
- The programme is designed to develop learners’ understanding of supervisory/team leader roles so as to better perform their supervisory function and goals.
- Supervisory Management e-Learning FETAC Level 6
- The programme is designed to develop learners’ understanding of supervisory/team leader roles so as to better perform their supervisory function and goals.
- Project Management FETAC Level 6
- The training programme is designed to provide managers with the knowledge, practical skills and understanding required to operate effectively as a project manager or senior project manager.
- Business Management FETAC Level 6
- This Business Management Programme has been designed to equip participants with the essential skills, knowledge and tools required to drive their business forward. Training Experts will guide participants through the topical and relevant course material.
- Business Management e-Learning FETAC Level 6
- This Business Management Programme has been designed to equip participants with the essential skills, knowledge and tools required to drive their business forward. Training Experts will guide participants through the topical and relevant course material.
- Conflict Management FETAC Level 6
- Conflict happens – This course is designed to help participants understand how they deal with conflict and sometimes even cause it to happen. Participants will learn how to use conflict in a positive and productive way which will lead to greatly improved relationships with both colleagues and customers.
- Customer Service - e-Learning FETAC Level 5
- This Programme has been designed to equip learners who are involved in Customer Service with a dual focus - ensuring excellence in the service they provide and through excellent service increasing sales, referrals and positive brand impact.
- Customer Service - FETAC Level 5
- This Progamme has been designed to equip learners who are involved in Customer Service with a dual focus - ensuring excellence in the service they provide and through excellent service increasing sales, referrals and positive brand impact.
- Complaint Discrepancy Handling/NPS Improvement - FETAC LEVEL 5
- This ten week (non consecutive) course is designed to provide Customer Service advisers and their managers with the skills to radically reduce negative customer experiences and complaints there by reducing customer attrition and improving Net Promoter Scores.
- Understanding Start-Up and Small Businesses Better - Start Your Own Business - FETAC Level 5
- This Progamme has been designed to assist learners who are involved in dealing with owner/managers of start-up and small/medium sized businesses to grow their businesses confidence and be able to have more valuable business conversations with customers and advise on how the companies’ products/services can help their customers and give an extraordinary customer experience.
- Certificate in Contact Centre Management
- The Contact Centre Management Association (CCMA) Ireland is delighted to partner with the Institute of Bankers School of Professional Finance to offer the Certificate in Contact Centre Management.
- Customer Care (Technical and Customer Service) e-Learning
- The Aim of this course is to give CSR’s the skills and attitudes to create higher levels of customer satisfaction and loyalty. It is delivered through distance learning / self-directed in 30 minutes modules per week.
- Certificate on Measuring ROI on Training
- Today there is an increasingly strong demand for accountability and value for money within all functions. This means whatever training solutions are provided- internally or externally sourced- they should, indeed must be rigorously reviewed and assessed for quality of outcome and value for money.
- Leading Cultural Change
- To enable a change in culture; moving from a customer service orientated call centre, to a call centre where customer service, efficiency and sales conversion have equal focus. Or To develop an outbound capability within an inbound call centre team, without compromising the level of service that is provided.
- Customer Retention, Up-sales & Service Improvement programmes
- The Customer Retention Programme provides contact centre workers with new tools and practices to improve their customer interactions. The programme promises its executive sponsor both a persistent change in telephony behaviour and a financial outcome change such as increased customer lifetimes, improved customer retentions or improved upsales.
- Customer Service & Telephone Complaint Handling
- The aim of this workshop is to help staff develop a greater understanding of the importance of communicating effectively with customers over the telephone, especially when dealing with irate customers.
- Effective Outbound Telephone Sales Techniques
- The aim of this workshop is to help sales staff achieve a greater appreciation of the importance of making outbound calls and to become more effective in their ability to influence and communicate with customers using the telephone to grow sales.
- FETAC Assessors Programme
- This course has been developed to assist those trainers whoprovide FETAC Training in collaboration with our centre.
- Sales through Service
- The objective is to increase the number of leads generated by agents and to have 100% of employees participate in the programme.
- Critical Behaviour Interventions
- This practical and interactive two day course is designed for those dealing directly with members of the public and those who are dealing with people who under extreme stress or irritation with the company they are dealing with.
- Advanced Solution Selling Skills
- This three day programme is designed to equip learners with the knowledge and skills necessary to, execute a structured, proactive approach to selling accounting products and professional services.