MEMBERS LOGIN
forgot password?
NOT A MEMBER? Register Now cl
Members log in failed, please try again with correct email and password Back to log in

CCMA Ireland - Contact Centre Management Association

The CCMA is the leading industry association for the promotion and development of the contact centre industry in Ireland.

CCMA Member Training Needs 2012

The CCMA Ireland Skillnet is once again applying for funding from the Department of Education and Skills to assist all member companies in their training needs for 2012.

An operations plan with budget breakdown needs to be submitted to Skillnets Ltd. by mid November and as such if you wish to avail of funding for training in 2012 please fill in the attached expression of interest form and an indicative 2012 training needs analysis form and return same to Claire Cullen at training@ccma.ie
Please note this is only an expression of interest to avail of the funding and indicative TNA.


There are 3 Pages on the work book:

  1. Open Programmes (these open programmes can be used also as in-house programmes)
  2. In House Programmes (this is where you deliver programme to one company only)
  3. Programme offered out in conjunction with Partners or outsource Provider Employees

 

A lot of development work has taken place in 2011 and there are some great new Nationally Accredited Programmes available, many of which can be delivered through e-Learning. Several Level 8 and Level 9 Special Purpose awards have also been developed specifically for the Contact Centre and Outsourcing sectors. On Page one we have listed some new programmes for proposed development in 2012. Please feel free to add to this list if you have other programme requirements.


If you would like to meet and discuss how the fund can best support your company, the availability of funds or any of the programmes on offer to CCMA Members please call 01-2911960 and a meeting can be arranged.

 

 

Related Downloads

 
file
Letter of Commitment to Join the CCMA Ireland Skillnet 2012Download Word
Open to all Users
file
2012 FundingDownload Word
Open to all Users