Italian Technical Customer Support - VoxPro
Job Profile
This is a fantastic opportunity to work for one of the most high profile brands in the technology world. This is a company that you would be proud to have on your CV. Due to rapid expansion we are looking to recruit Italian speaking technical support specialists, who have a genuine passion for IT & technology; to handle calls and emails from Business customers.
Key Responsibilities
- Dealing with international business sector customers, you will receive incoming email and telephone requests looking to resolve technical issues relating to online applications.
- Using the internal system you will log tickets, open cases and track all communications with customers.
- You will troubleshoot all issues reported, resolve and escalate to level 2 support.
- You will provide a high level of support in a timely and efficient manner, ensuring outstanding levels of customer service to worldwide users.
- Working as part of a team, you will be required to achieve both individual and team goals.
- You will liaise with your Team Manager on a daily basis, helping to work to service level agreements as defined.
Experience Required
- Experience in a 1st line technical support role would be an advantage but not necessary as full training will be given
- You will possess excellent IT Skills & a passion for technology!
- Excellent communication skills with a proactive and positive approach to tasks
- An effective team player, you will be able to work independently as well as managing projects as per your Team Manager
- You will have a proven ability to deal with problems and solve them effectively
- Very customer service focused, with the ability to deal both with your colleagues, team manager and customers in a friendly, respectful and polite manner
- Strong multi-tasking with excellent time management skills
- Fluent English and Italian is essential! All Training is conducted through English!
How to Apply
Please apply online at: www.voxpro.ie